Customer Service Engineer
New Wave Computing —Chennai, Tamil Nadu
- Diploma
Service Support Technician (CCTV & Access Control)
Eskillport Management Services —Chennai, Tamil Nadu
- Up to ₹35,000 a month
- Full-time
- Microsoft Access
- Microsoft Office
- Bachelor's degree
Quick apply
Technical Program Manager
Appian Corporation —Chennai, Tamil Nadu
- AI
- Communication skills
- SDLC
- Health insurance
Quick apply

Related jobs to explore

Based on your search for principal engineer i

quality engineer intern
Crest climber software solution pvt ltd —Chennai, Tamil Nadu
A quality engineer intern supports senior teams by testing products, analyzing defects, and helping maintain quality standards across software or manufacturing…
₹10,977.20 - ₹39,477.56 a month
Quick apply
18h
Technical Support Engineer L1/L2
GlobalXperts Technology Pvt Ltd —Perungudi, Chennai, Tamil Nadu
1–3 years of experience in an L2/Tier 2 technical support, application support, or DevOps support role. A successful hire in this role reduces mean-time-to-…
₹4,00,000 - ₹12,00,000 a year
Quick apply
7h

I want to receive the latest job alerts for principal engineer i in thousand lights tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

principal engineer i jobs near thousand lights tamil nadu

Technical Program Manager jobs in Chennai, Tamil Nadu

Food Quality Control jobs in Punjab

Access Control Specialist jobs in Noida, Uttar Pradesh

Access Control Specialist jobs in Pune, Maharashtra

Quality Control jobs in Himachal Pradesh

Pharmaceutical Quality Control jobs in Bengaluru, Karnataka

Quality Control jobs in Electronic City, Bengaluru, Karnataka

Access Control Specialist jobs in Manikonda, Hyderabad, Telangana

Accounts Manager jobs in Mohali, Punjab

Technical Program Manager jobs in Delhi, Delhi

Program Manager jobs in Noida, Uttar Pradesh

Technical Program Manager jobs in Gurgaon, Haryana

Test Manager jobs in Chennai, Tamil Nadu

Technical Program Manager jobs in Kerala

Retail Store Manager jobs in Kerala

Technical Program Manager jobs in Chandigarh, Chandigarh

Customer Service Engineer

New Wave Computing -
Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

System administration
UNIX
Diploma

Full job description

Submit your resume at
[email protected]

Customer Service Engineer (Level 1)

BASIC FUNCTION:
The function of the Customer Service Engineer (Level 1) is to perform triage on inbound customer
calls and service or escalate customer issue as appropriate and support Level 2 Engineers in their work.
A secondary function is to perform Parts Test and Supplier Coordination roles as required and
certified.

PRINCIPAL DUTIES:

The following are principal duties of the Customer Service Engineer:

Leadership and Management

Represent TERiX in a positive and professional manner
Work with all personnel and outside contacts to satisfy clients and achieve company goals
Identify areas of improvement in the company and assist in creating and implementing solutions
Submit not less than one operational improvement issue per month to the Issues List Master for

inclusion on the Issues List

Arrive to work and meetings on time and prepared
Maintain work areas in a clean and organized manner
Perform any other duties assigned by your manager
Develop Plans to reduce rework with the aim of eliminating rework
Ensure that workers are following all safety guidelines

Service Delivery

Effectively communicate skills to engage the customer and start the service experience
Ensure proper managing of the initial call from the customer
Thorough understanding of the Ticketmaster program
Knowledge of which files to ask for, from the customer, to effectively diagnose the service

requirement

Engagement required for any missed SLA (Service Level Agreement)
Effective ‘debrief’ and reporting of service call for future enhancements
Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
Coordinate parts and engineer schedules to ensure that SLA is met
Follow up with customer regarding outstanding issues
Research customer service entitlement as per the Entitlement Procedure
Track inbound and outbound call metrics as required in order to collect customer service delivery

metrics necessary for effective capacity planning

Collect, collate and develop customer service delivery key performance indicator metric reports as

required

RESPONSIBILITIES:

The Customer Service Engineer is responsible for ensuring that:

All of the duties of the Customer Service Engineer are completed as per the job description

• Call Log Data is accurately recorded and submitted in a timely manner

AUTHORITIES:
The following are principal authorities granted to the Customer Service Engineer:

Exercise the responsibilities and perform the duties of this position. This includes full decisionmaking

authority for all responsibilities and duties

REPORTING RELATIONSHIP:
The Customer Service Engineer reports to the Territory Manager as assigned by the Director of
Operations.
The following positions report directly to the Level One Engineer; none.

QUALIFICATIONS:
• Certification as a System Administrator or equivalent industry experience

2 or more years UNIX experience
Diploma or equivalent from a recognized technical institute
Strong customer management skills
Ability to follow procedure and efficiently trouble-shoot hardware and software issues

MEASURES OF PERFORMANCE:
The following will be used to evaluate the performance of the Customer Service Engineer:

Demonstration of thorough knowledge of internal call handling procedures and use of

Ticketmaster for management of issue resolution data

Internal and external customer service satisfaction ratings
Regular on time attendance history and shift flexibility to meet changing customer demands
Commitment to ongoing technical education and successful completion of internal and external

certifications as planned

Accuracy and regularity of completion of internal process documentation

Apply Now

Refine Your Search

principal engineer i jobs in thousand lights tamil nadu

Customer Service Engineer

Service Support Technician (CCTV & Access Control)

Technical Program Manager

Related jobs to explore

I want to receive the latest job alerts for principal engineer i in thousand lights tamil nadu

Related Searches

Explore jobs in more locations

Customer Service Engineer (Level 1)

Jobseeker tools

Employer Tools

Browse

Stay Connected