Pimpri Pune Maharashtra Call centre Jobs – 138 Open Jobs Today

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GBS Healthcare Training & Development Design Specialist

UPS -
Pune, Maharashtra

Apply Now

Job details

12 hours ago

Qualifications

Customer service
Call center experience
English
Microsoft Office
Visual design
Quality assurance
Education
Bachelor's degree
Content development
Organisational skills
Training & development
AI
Communication skills
Instructional design
Camtasia

Full job description

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche de poste :

Job Summary

Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion.

We are seeking a creative, detail-oriented, and highly skilled Enablement Content Developer Specialist to join the GBS Healthcare team. This will be a remote role responsible for designing, developing, maintaining, and deploying high-quality learning solutions that support employee performance, onboarding, process adoption, and business readiness initiatives. The ideal candidate is a strong eLearning developer with a solid foundation in instructional design, adult learning principles, Bloom’s Taxonomy, visual design, and AI-powered content development. This position reports directly to the Learning Strategy Supervisor.

Key Responsibilities

Design and develop engaging learning solutions including eLearning modules, Virtual Instructor-Led Training (VILT), Web-Based Learning (WBL), process documents, job aids, quick reference guides, assessments, and multimedia learning assets.
Build end-to-end Storyline 360 and Rise 360 learning experiences from concept through deployment.
Develop interactive simulations, branching scenarios, software demonstrations, and knowledge checks.
Create AI-enabled learning assets using tools such as Colossyan AI and other emerging content development technologies.
Produce and edit instructional videos using related multimedia tools.
Create visually engaging graphics, infographics, and learning assets using Canva while following branding standards.
Apply instructional design theories, adult learning principles, Bloom’s Taxonomy, and learning design models to create effective learning experiences.
Perform quality assurance reviews to ensure accuracy, consistency, functionality, accessibility, and learner engagement.
Maintain and update existing learning content to reflect business, system, or process changes.
Support curriculum and learning content maintenance within learning management systems.
Manage multiple development projects simultaneously while meeting delivery timelines and quality expectations.

Required Qualifications

Bachelor’s degree in instructional design, education, or a related field.
2 to 4 years of professional experience in eLearning Development, Instructional Design, Learning Content Development, or a related field.
Strong written and verbal English communication skills.
Demonstrated knowledge of adult learning theory, instructional design frameworks, and Bloom’s Taxonomy.
Excellent organizational skills with strong attention to detail.
Ability to work independently while managing multiple priorities and deadlines.

Required Technical Skills

Articulate Storyline 360
Articulate Rise 360
Colossyan AI
Canva
Camtasia
Whatfix
Microsoft Office Suite
Storyboarding and Prototyping
Assessment and knowledge-check development
Simulation development and multimedia production

Preferred Qualifications

Experience developing training for Customer Service or Contact Center environments.
Knowledge of Healthcare industry operations and processes.
Portfolio demonstrating eLearning, multimedia, simulations, videos, and learning asset development.
Relevant certifications in Instructional Design, Articulate 360, eLearning Development, or Learning Experience Design.

Ideal Candidate Profile

The ideal candidate is a creative learning content developer who enjoys transforming complex information into engaging, learner-centered experiences. This individual combines strong development expertise with sound instructional design knowledge, exceptional English communication skills, a passion for visual design, and the ability to leverage modern learning technologies and AI-powered tools to create impactful learning solutions for the UPS Healthcare business.

Why Join Us?

In this high-impact role, you’ll have the opportunity to influence the training landscape for UPS Global Healthcare, driving skill development and fostering a culture of continuous improvement. If you’re ready to create meaningful training solutions that make a difference, we encourage you to apply and become part of our innovative team.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Type de contrat:

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

Apply Now

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call centre jobs in pimpri pune maharashtra

GBS Healthcare Training & Development Design Specialist

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