CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
So, what are we looking for?
We are looking for a System Administrator in Pune whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. you’ll help maintain, support, and improve the systems and technology services that CTI employees rely on every day. You’ll also serve as an escalation resource for more complex technical issues and work closely with the Helpdesk, Networking, Cybersecurity, and other teams to keep our technology reliable, secure, and effective.
We’re looking for someone who takes ownership, communicates clearly, documents their work, and enjoys solving problems. CTI employees are known as customer-focused problem-solvers who can get the job done and do it with a great attitude.
What are your responsibilities?
These responsibilities give an idea not a full picture of what you’ll do, as we work to embrace and capitalize on our employees’ strengths:
- Systems administration: Maintain, monitor, troubleshoot, and support company systems, infrastructure, and business technology services.
- User & access administration: Manage user accounts, permissions, access, and related administrative requests while following established security practices.
- Escalated technical support: Serve as an escalation point for complex issues that require deeper troubleshooting beyond Level 1 support.
- System maintenance: Assist with system updates, patching, upgrades, deployments, and ongoing lifecycle management.
- Monitoring & reliability: Help monitor system health, availability, performance, and backups, and respond appropriately when issues arise.
- Security support: Work with Cybersecurity and other IT team members to help address vulnerabilities, access concerns, and security-related improvements.
- Troubleshooting & problem solving: Identify root causes, resolve recurring issues, and develop long-term solutions instead of relying solely on temporary fixes.
- Projects & improvements: Participate in technology upgrades, migrations, deployments, and other IT projects.
- Documentation: Create and maintain technical documentation, procedures, and knowledge articles so information can be shared across the IT team.
- Collaboration: Work closely with Helpdesk, Networking, Cybersecurity, vendors, and business teams to resolve issues and improve the employee technology experience. Other tasks as assigned
Will you fit in?
- Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.
- You can work independently with minimal guidance but aren’t afraid to ask the right questions when you need help.
- You are passionate about learning and sharing knowledge with your team to improve the entire team.
- You enjoy troubleshooting and finding better ways to solve recurring problems.
- Can communicate effectively with both technical and non-technical employees.
- Understand that great IT support is about both technology and customer experience.
- Are organized, dependable, and able to manage multiple priorities.
- Are willing to jump in and help wherever needed to support the team.
Does experience count?
- 3+ years of experience in systems administration, infrastructure support, or a similar IT role
- Experience administering and supporting enterprise business systems and user environments.
- Strong troubleshooting skills across operating systems, applications, user access, endpoints, and connectivity.
- Working knowledge of networking, identity and access management, system security, backups, and general infrastructure concepts.
- Experience supporting system updates, patching, maintenance, and technology deployments
- Strong documentation and organizational skills
- Strong customer service mindset with excellent verbal and written communication skills
- Ability to manage multiple priorities and take ownership of issues through completion
Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
