Faridabad Haryana Technical support Jobs – 123 Open Jobs Today

Senior Administrator - ServiceNow, IT Service Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
- Negotiation
8h
IT Specialist - Network
Kuehne+Nagel —Gurugram, Haryana
- Computer networking
- Communication skills
Network Administrator- Algorithmic Trading Systems
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- AWS
- Health insurance
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Full-time
- System design
- Java
- SQL
11d
Helpdesk Senior Associate - French language
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
IT Support Specialist
Commivik Infosystem —Noida, Uttar Pradesh
- Agile
4d
Principal Engineer - ICT
WSP —Noida, Uttar Pradesh
- Hybrid work
- Computer networking
- Agile
- Communication skills
Senior IT Marketing Specialist
AvyaTech —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- CRM software
- Salesforce
- System design
Customer & IT Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Technical Support Engineer
Aria Telecom Solutions Pvt. Ltd. —Vaishali, Ghaziabad, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Quick apply
16h
Helpdesk Associate - Technical Troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
7h

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Senior Administrator - ServiceNow, IT Service Management

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

8 hours ago

Qualifications

Incident management
Relationship management
ServiceNow
Communication skills
Negotiation

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Major Incident Management

Key Responsibilities

CRITICAL INCIDENT MANAGER Key Responsibilities: Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome for the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains. Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment. Understanding of foundational IT technical issues and relationships Sensitivity and urgency in dealing with line of business outages. Ability to influence and lead technical conversations with various infrastructure support groups. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills

Skill Requirements

ITSM, MiM

Other Requirements

ITIL Experienced

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technical support jobs in faridabad haryana

Senior Administrator - ServiceNow, IT Service Management

IT Specialist - Network

Network Administrator- Algorithmic Trading Systems

Senior IT Specialist

Helpdesk Senior Associate - French language

Quality & Performance Analyst-Service Desk

IT Support Specialist

Principal Engineer - ICT

Senior IT Marketing Specialist

Customer & IT Support

Technical Support Engineer

Helpdesk Associate - Technical Troubleshooting

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