Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach—where AI is embedded into every step of design and solutioning.
If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you.
What you get to do in this role:
As a member of the Partner Design Studio, you’ll co-create offerings with some of the world’s most strategic partners. You’ll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges.
This is a partner-facing advisory and co-creation role — not a delivery, implementation, or platform administration role. The ideal candidate is a senior technical consultant who leads executive-level workshops, designs AI-first solutions, and creates scalable offerings
Partner-Facing Technical Leadership: Serve as a trusted technical advisor to senior partner and executive stakeholders, leading strategy and architecture discussions that translate business priorities into scalable ServiceNow solutions.
ServiceNow Platform Mastery & Architectural Governance: Provide deep expertise across the ServiceNow platform including workflows, integrations, data, instance health, and governance to define roadmaps and enforce leading architectural practices.
Communication & Stakeholder Engagements: Lead discussions with large, diverse audiences — including business leaders, technical partners, and executives — driving alignment across competing priorities and translating complex technical concepts into clear, compelling narratives in real time. Must be able to command a room, hold the attention of mixed stakeholders, and move a group from ambiguity to consensus through confident, authoritative communication.
Hands-On Build Guidance & Store Readiness: Guide partners through best-practice implementation, technical reviews, and solution readiness, working closely with Certification teams to support Store submission and recertification.
Reference Architectures & Reusable Assets: Create and maintain high-quality reference architectures, patterns, and templates that scale across partners and accelerate delivery and time to value.
Partner Offering Creation & Go-To-Market Alignment: Co-create partner offerings aligned to ServiceNow GTM strategies and business unit roadmaps, supporting launch planning and market clarity.
Impact-Driven Use Case Validation: Prioritize high-value use cases, ensuring alignment with Product and Industry BUs for feasibility, differentiation, and relevance.
Outcome and KPI Ownership: Drive toward measurable outcomes such as pipeline influence, Store readiness, certification progress, and revenue impact while tracking engagement KPIs end to end.
Cross-Functional Technical Orchestration: Act as the technical hub across Partner Managers, Solution Consultants, ACE, and Business Units, coordinating intake, scope, alignment, and handoffs without slowing execution.
AI Fluency & Emerging Technology Leadership: Advise partners on adoption of AI and emerging technologies, positioning AI-enabled architectures and creating reusable patterns that drive real business outcomes.
Qualifications
To be successful in this role you have:
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Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years in technical sales, pre-sales, solution architecture, or similar roles.
AI Integration & Implementation: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. (This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry).
Executive Workshop Facilitation: Demonstrated experience leading large-scale workshops, design sessions, or strategy discussions with CXO, VP, and Enterprise Architect-level stakeholders. Must be able to structure sessions, manage competing priorities, and drive groups to aligned outcomes.
Elite Certifications: Existing Certified Master Architect and/or Certified Technical Architect (on path to complete will be considered).
AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions.
Partner-First Experience: Significant experience working with technology partners, at either a partner or OEM level with a proven ability to guide partners through complex solution designs and business strategy discussions.
Cloud Platforms: Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy.
Deep curiosity and interest in AI technologies and emerging trends.
Industry Experience: Experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus.
ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform.
Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners.
Reusable Asset Creation: Track record of building offerings, accelerators, or reference architectures adopted across multiple clients or teams.
Business Development Background: Experience developing partner go-to-market plans or new solution plays.
Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus.
Travel for partner, customer, and organizational activities up to 25%.
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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