Director, Workforce Management
Aspire Lifestyles —Gurugram, Haryana
- English
- Master's degree
- Presentation skills
Associate Director, GenAI & Data Solution Architect - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Computer science
- Azure
- Doctoral degree
Graphic Design Production Artist
サイネオス・ヘルス —Gurugram, Haryana
- Microsoft Powerpoint
- Bachelor's degree
- Communication skills
Junior Copywriter
VML —Gurugram, Haryana
- Hybrid work
- English
- Marketing
- Editing
Quick apply
13d
Analyst-Compliance
American Express —Gurugram, Haryana
- Full-time
- Analysis skills
- Financial services
- In-person
12h
Sales Executive
Moneytree Realty Services —Gurugram, Haryana
- ₹2,50,000 - ₹5,00,000 a year
- Presentation skills
- Communication skills
Account Director, Public Relations (2 positions)
Boring Brands Private Limited —Unknown, Haryana
- Bachelor's degree
Quick apply
Senior Software Engineer
Midland Credit Management —Gurugram, Haryana
- SQL
- APIs
- Agile
- Paid holidays
- Paid time off
3d
Senior Front-End Developer (React)
VML/WPPEnterprise Solutions —Gurugram, Haryana
- Azure
- Salesforce
- DevOps
Quick apply
5d
Principal Technical Consultant Lead, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- Remote
- Mentoring
- AI
- Health insurance
- Paid time off
1d
Director - Infrastructure Services 3
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Oracle
- ERP systems
Quick apply
1d
Director, Enterprise Risk Consulting (ERC)
Genpact Enterprise Risk Consulting LLP —Gurugram, Haryana
- Full-time
- Azure
- English
- Finance
Quick apply

Related jobs to explore

Based on your search for director of career services

Operations Manager
Goody India Solutions Pvt Ltd —Karnal, Haryana
The role involves coordinating manpower, material, contractors, safety, client communication, reporting, preventive maintenance, breakdown management, and…
₹18,000 - ₹30,000 a month
Quick apply
8d
Senior Business Development Manager
Vogueshaire —Gurgaon H.O, Gurugram, Haryana
Proven experience in sales or client relationship management (wedding/event industry preferred). Conduct Google Meet/online meetings with clients and partners…
₹40,000 - ₹60,000 a month
Quick apply

I want to receive the latest job alerts for director of career services in haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of career services jobs near haryana

Ai Architect jobs in Gurugram, Haryana

Compliance Officer jobs in Gurugram, Haryana

Front End Developer jobs in Gurugram, Haryana

Junior Copywriter jobs in Gurugram, Haryana

Junior Data Engineer jobs in Chennai, Tamil Nadu

Senior Software Engineer jobs in Chennai, Tamil Nadu

Senior Software Engineer jobs in Coimbatore, Tamil Nadu

Software Trainer jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Infopark Kochi, Kochi, Kerala

Senior Software Engineer jobs in Thane, Maharashtra

Technical Lead jobs in Puducherry

Technical Lead jobs in Kolkata, West Bengal

Technical Lead jobs in Navi Mumbai, Maharashtra

Technical Support Engineer jobs in Nashik, Maharashtra

Qa Lead jobs in Mumbai, Maharashtra

Technical Lead jobs in Coimbatore, Tamil Nadu

Lead Generation jobs in Hyderabad, Telangana

Non Technical jobs in Chandigarh, Chandigarh

Ai Architect jobs in Chennai, Tamil Nadu

Ai Architect jobs in Ashok Nagar, Chennai, Tamil Nadu

Director, Workforce Management

Aspire Lifestyles -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Succession planning
Statistics
Avaya
Call centre
English
Master's degree
Presentation skills
Bachelor's degree
Forecasting
Predictive analytics
Business Administration
Workforce management
MBA
Leadership
Senior leadership

Full job description

Director, Workforce Management (WFM) – Delhi, India

Reporting Structure

Reports To: Program Director
Direct Reports: WFM Manager
Works Closely With: HR, Service Delivery, Learning Development & Quality, Compliance, Finance

Overall Purpose of the Role

The Director, Workforce Management (WFM) is responsible for the strategic direction, governance, and operational excellence of the WFM function at the Delhi site. The role owns workforce planning strategy, ensuring staffing, capacity, and scheduling frameworks align with business growth, client commitments, and cost efficiency objectives.

The position oversees all WFM disciplines including forecasting, scheduling, real-time operations, and analytics, while acting as a strategic partner to site leadership, clients, and cross-functional stakeholders.

Key Responsibilities

1. Strategic Workforce Planning & Capacity Management

Define and own the WFM strategy for the Delhi site.
Lead capacity planning and translate business forecasts into workforce plans.
Partner with Finance and Talent Acquisition on hiring plans and workforce investment decisions.
Develop capacity models covering growth, seasonality, shrinkage, and demand cycles.
Conduct workforce demand and supply analysis to identify staffing gaps and optimization opportunities.

2. Forecasting, Scheduling & Governance

Establish forecasting, scheduling, and shrinkage management standards.
Ensure accurate forecasting and optimized scheduling to meet SLA and financial targets.
Review and approve staffing models and capacity plans.
Drive predictive modelling and scenario planning best practices.
Own the WFM planning calendar and planning cycles.

3. Real-Time Operations & Performance Oversight

Oversee real-time performance monitoring and intraday management.
Ensure staffing optimization and adherence management.
Promote data-driven decision making across the WFM function.

4. Analytics, Reporting & Insights

Own WFM reporting governance and data accuracy.
Deliver insights on service levels, forecast accuracy, cost efficiency, shrinkage, and attrition.
Identify root causes of operational performance issues.
Improve dashboards, automation, and analytics capabilities.

5. Stakeholder Management & Client Engagement

Provide WFM leadership for strategic initiatives.
Act as senior WFM representative in client engagements and executive reviews.
Build partnerships with Operations, Finance, HR, and Technology teams.
Participate in account planning and business mobilization.
Serve as escalation point for workforce-related challenges.

6. Technology, Process Innovation & Governance

Govern WFM platforms (NICE, Verint, eWFM, Avaya).
Standardize WFM processes and governance frameworks.
Lead continuous improvement and automation initiatives.
Ensure data integrity, compliance, and audit readiness.

7. Leadership & Team Development

Lead, coach, and develop WFM Managers, Analysts, and Scheduling Specialists.
Define performance expectations and career development paths.
Drive succession planning and capability development.
Foster accountability, analytical rigor, and continuous improvement.

Key Metrics / Success Measures

Service Level / SLA achievement
Forecast accuracy
Schedule adherence
Shrinkage control
Cost per FTE
Staffing efficiency
Reporting accuracy and timeliness
Headcount planning effectiveness
Team performance and retention
Client satisfaction with WFM delivery

Requirements

Strong strategic leadership experience in WFM within Contact Centre/BPO environments.
Deep expertise in forecasting, capacity planning, scheduling, and real-time management.
Advanced knowledge of NICE, Verint, Avaya, eWFM or similar tools.
Strong stakeholder management and presentation skills.
Proven experience leading and developing WFM teams.
Strong commercial and operational understanding.
Experience in high-growth or fast-paced service environments.

Qualifications

12+ years of Workforce Management experience.
4–5+ years in senior leadership roles (Head of WFM, WFM Director, or equivalent).
Experience in multi-site or regional operations.
Bachelor's Degree in Business, Analytics, Statistics, Operations Management, or related field.
MBA or advanced degree preferred.
Proven WFM transformation and operational excellence experience.
Client-facing WFM delivery experience preferred.

Refine Your Search

director of career services jobs in haryana

Director, Workforce Management

Associate Director, GenAI & Data Solution Architect - Global Capability Center

Graphic Design Production Artist

Junior Copywriter

Analyst-Compliance

Sales Executive

Account Director, Public Relations (2 positions)

Senior Software Engineer

Senior Front-End Developer (React)

Principal Technical Consultant Lead, ServiceNow

Director - Infrastructure Services 3

Director, Enterprise Risk Consulting (ERC)

Related jobs to explore

I want to receive the latest job alerts for director of career services in haryana

Explore jobs in more locations

Reporting Structure

Overall Purpose of the Role

Key Responsibilities

1. Strategic Workforce Planning & Capacity Management

2. Forecasting, Scheduling & Governance

3. Real-Time Operations & Performance Oversight

4. Analytics, Reporting & Insights

5. Stakeholder Management & Client Engagement

6. Technology, Process Innovation & Governance

7. Leadership & Team Development

Key Metrics / Success Measures

Requirements

Qualifications

Language

Travel

Essential Job Duties and Responsibilities:

Description:

Footer

Jobseeker tools

Employer Tools

Browse

Stay Connected