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CRM Executive
Raunak Group —Thane District, Maharashtra

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CRM Executive

Raunak Group -
Thane District, Maharashtra

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Job details

Full job description

Experience required: 2-3 Years

Job Description:

. Generating Collection / Revenue
. Daily Collection updation in Google sheet
. Subsequent Disbursement Follow up
. Handling cancellation and Refund
. Handling Customer Queries via call & meeting
. Suspense Entry follow up
. Sending demands, receipts via mail, WhatsApp to customers
. Mail revert to the customers’ mail for their query
. Follow up with banker for disbursement
. Provide documents for home loan process.
. TDS Entries update
. Refund Sheet, Name change as per agreement updation
. Coordination with accounts team.
. Helping team members with follow ups and other work
. Coordination with the Legal team for project documents and legal cases
. Giving project updates to the customers via WhatsApp, call on a regular basis
. Coordination with Construction Team for updates
. Coordination with Sales Team to solve customer queries
. Coordination with Maintenance team.
. Whitegoods, GST and Parking updation in Google Sheet
. ERP payment/demand updation
. Taking care of Possession Process (from taking maintenance to obtaining signatures on possession documents)
. Various updates in Google Sheet
. Coordination with engineer team for flat readiness in OC received building for possession
. Site Visit on Quarterly Basis for Construction updates
. Coordination with Pre Disbursement Team
. Demand Letter filing work
. Coordination with MIS team
. Making agreement and following up with Registration team for Old Customers
. Making ROC
. Helping Pre Disbursement Team with collection and Agreement in workload
. WhatsApp Group creation
. Accepting booking forms and sharing welcome emails to clients within 2 days
. Welcome call, welcome email & welcome message to clients

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CRM Executive

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