Associate – Client Experience Delivery - Deloitte Greenhouse
About Deloitte Greenhouse
Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte’s client teams with the C-Suite executives of our most important clients? Are you interested in taking your current skills to a new level to meet the demands of this role? Can you manage multiple deadlines, multiple stakeholders, and multi-task, and work in stimulating dynamics? If so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte’s ability to deepen their C-Suite relationships through the delivery of differentiated client experiences.
About Client Experience Delivery
The Client Experience Delivery (CED) team, a specialized sub-team within the Deloitte Greenhouse, works with the role-based CXO Programs to support Next Generation CXO Event development, operations and execution. On behalf of the CED leadership, the Academies leader will oversee the production support, logistics, and event execution for event programs and also drive innovation, process improvement, and leading practices with a focus on delivering consistent, high-quality client experience for all event programs.
CED team plays an integral role to support Lead Client Service Partners (LCSP) and account teams in helping key client leaders, their teams, and organizations address their most pressing challenges.
About the Role
As an Associate, you will provide support to the role-based programs within Deloitte Greenhouse under Clients, Strategy & Growth, Client Relationship Development, serving as a critical member of the delivery team for multiple events, and work in liaison with Event Coordinator Leads in U.S:
- Develop confidential C-Suite event deliverables utilizing MS PowerPoint, MS Excel, MS Word, and various internal and external search tools and databases
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Develop client-facing, print-ready materials and/or review automated outputs of deliverables with minimal guidance and work with tight deadlines and agreed SLAs
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Be client- and quality-centric with attention to detail, tailoring outputs to each program's needs and be responsible for self-review of work items
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Build relationships with key stakeholders, follow up on work items, and provide regular progress updates to the event lead and other stakeholders
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Perform secondary research to prepare executive and company profiles
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Work effectively and in collaboration with all team members, actively developing knowledge and sharing best practices to achieve common team goals
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Utilize Salesforce, SharePoint, MS Teams, and other firm resources to provide operational support and manage event folders/files, ensuring proper upload to the respective program repositories
Support client and internal communications and registration:
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Manage Salesforce requests: validate data and customize extracts for leadership reports
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Draft, edit, and send event email invitations for participants, hosts, and staff; coordinate with Salesforce team as needed
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Populate participant templates, support team and program manager calls, and send touchpoint materials ahead of calls
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Handle curriculum submissions, create and submit Continuing Professional Education (CPE) documents, and distribute participant certificates
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Salesforce Database Management and Reporting
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Create and maintain events, roles, and role extensions for all CXO events; Update and maintain client nomination, onboarding, and registrations in Salesforce
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Provide required operational support utilizing Qualtrics (Deloitte’s preferred survey tool), Salesforce, SharePoint, and other firm resources
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Build Salesforce reports for US counterparts, including the Program Team and US onsite coordinators
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Create and edit onsite materials and update trackers
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Monitor Event Coordinator mailbox for requests
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Coordinate and track document submissions for print or digital use
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Collect, format, edit, and proofread participant bios; upload all event app info (names, bios, photos) and manage updates
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Review and verify accuracy of attendee, host, staff, speaker, and leadership lists
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Populate breakout tracker and assign participants to sessions based on client selections
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Review travel manifest and confirm transportation updates
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Collaborate with ServiceNow team to process and track invoices
Required skills
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Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint): data cleansing, analysis, and template management
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Experience with Salesforce, Teams, and SharePoint
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Proficient in secondary research (e.g., sourcing executive bios from LinkedIn and company websites)
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Editing and proofreading abilities
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Multitasking ability to manage multiple projects accurately and on time, with clear stakeholder communication
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Self-motivated team player who works independently, with a client-focused, detail-oriented approach
Preferred skills
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Event management experience is a plus
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Knowledge of managing finance applications and processing invoices is an advantage
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Appreciation for working in a consultative, team-oriented environment
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Strong stakeholder management and relationship-building skills
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Experience having worked with US or Global clients/stakeholders
Professional qualifications, work location, and timings
Academic qualification: MBA or equivalent
1-3 years of relevant experience
Location: Hyderabad
Work Timings: 2:00 pm-11:00 pm IST
Work format: Hybrid (between work from office & home)
