Hr Executive (back office) | 2 4 years gurugram | job code #0000833 Jobs – 124 Open Jobs Today

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Sr Customer Service Executive - Network Operations & Support

Tata Communications -
Gurugram, Haryana

Apply Now

Job details

Full-time
18 hours ago

Qualifications

Project planning
Software deployment
Process improvement
Quality management
Analysis skills
Project management
Computer networking
Communication skills
GIS

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

- Responsible for end-to-end Fiber Rollout Project Delivery, including project planning, execution, Right of Way (ROW) management, material planning & reconciliation (RECO), vendor management, stakeholder coordination, and customer interface management, ensuring delivery within defined timelines, budgets, and quality standards.
- Demonstrate strong leadership, communication, and interpersonal skills to effectively manage teams, partners, contractors, and cross-functional stakeholders while driving project objectives.
- The role may function as an Individual Contributor or lead a small team responsible for Fiber Rollout Project Delivery.
- Possess a thorough understanding of the project lifecycle, including planning, execution, monitoring, risk management, change management, and project closure.
- Build and maintain strong customer relationships through proactive communication, issue resolution, and consistent delivery of project commitments.
- Ensure adherence to project milestones, monthly delivery targets, quality requirements, statutory regulations, safety standards, EHS compliance, and industry best practices.
- Monitor project progress, identify risks and bottlenecks, including ROW, material availability, and RECO-related challenges, and implement corrective actions to ensure successful project completion.
- Drive vendor and partner governance by ensuring compliance with contractual obligations, quality standards, SLAs, operational requirements, and timely closure of delivery dependencies.
- Conduct quality audits, inspections, and acceptance processes to ensure deployment meets customer and organizational standards.
- Leverage project management tools and digital platforms for project tracking, reporting, resource planning, material governance, and performance monitoring.
Hands-on experience with telecom deployment and project management tools such as Airtel Works, FF1, Google Earth, Lepton, and other relevant project delivery and GIS applications.

Minimum Qualifications & Experience
Graduation with 4-9 years of relevant experience

Other Knowledge & Skills

- Strong understanding of Fiber Rollout, FTTx deployment, network infrastructure, and telecom project delivery processes.
- Experience in troubleshooting network, infrastructure, and service delivery issues to ensure timely project execution and customer satisfaction.
- Ability to analyze project risks, identify operational gaps, and prepare comprehensive reports with actionable recommendations.
- Good understanding of telecom technologies, fiber deployment standards, project governance frameworks, and quality management practices.
- Proficiency in project planning, tracking, reporting, and stakeholder management using relevant project management tools.
- Strong analytical and problem-solving skills with the ability to drive issue resolution across cross-functional teams and partners.
- Knowledge of process improvement methodologies, SOP development, and automation initiatives to enhance operational efficiency.
- Excellent communication, presentation, and customer management skills with the ability to effectively engage internal and external stakeholders.

Apply Now

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executive (back office) | 2 4 years gurugram | job code #0000833 jobs in hr

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