Bengaluru Karnataka Developer escalation engineer Jobs – 140 Open Jobs Today

IT Infra & Security Head
Gray Matter —Bengaluru, Karnataka
- Azure
- Computer Science
- PMP
Sr. Infra Developer
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
9d
Specialist I - Software Engineering
UST —Bengaluru, Karnataka
- Azure
- AWS
- Analysis skills
Quick apply
SAP ABAP Product Support Specialist
SAP Fioneer —Bengaluru, Karnataka
- Full-time
- Remote
- Communication skills
- Banking
Quick apply
Platform Solution Architect
Gnani Innovations —Bengaluru, Karnataka
- AI
- Python
Senior Manager - Application Engineering
DocuSign —Bengaluru, Karnataka
- Hybrid work
- Oracle
- Sales
- B.Sc
Principal, Software Engineering, ITC
Nike —Bengaluru Urban District, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
Principal Technical Architect
Workato —Bengaluru, Karnataka
- Azure
- Oracle
- Computer Science
Quick apply
Specialist - Product Engineering
LTM —Bengaluru, Karnataka
- English
- Java
- AWS
Quick apply
9d
Sr. Manager - Solution Architect/AI Enablement
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Sr. Systems Engineer (Mac), 3 - 6 Years
Visa Consolidated Support Services (India) Private Limited - Tech Unit —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Master's degree
- Bachelor's degree
IT Support Engineer
Aaviza Electronics Pvt. Ltd. —Ramamurthy Nagar, Bengaluru, Karnataka
- Up to ₹4,00,000 a year
- Full-time
- Oracle
- Software troubleshooting
- Microsoft Office
Quick apply
7h
Senior Associate | Media | Bengaluru | Engineering as a Service/ Operate
Deloitte —Bengaluru, Karnataka
- Full-time
- English
- Research
- SQL
2d
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
23h
Manager Software Engineering
Caterpillar —Bengaluru, Karnataka
- Full-time
- Java
- AWS
2d
Technical Program Manager 3
Lam Research —Bengaluru, Karnataka
- Azure
- CAD
- Research
2d
Senior Customer Success Engineer
Palo Alto Networks —Bengaluru, Karnataka
- Full-time
- Salesforce
- Master's degree
- Travel
7h
Senior Software Engineer I- Middleware
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Computer science
- Azure
- DevOps
- Health insurance
Quick apply
7h
Senior DevOps Engineer – Azure
Ensono —Bengaluru, Karnataka
- Azure
- DevOps
- Master's degree
Quick apply
2d
Technical Lead
HCLTech —Bengaluru, Karnataka
- Java
- Agile
1d

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IT Infra & Security Head

Gray Matter -
Bengaluru, Karnataka

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Job details

Qualifications

BCS
Power BI
Programme management
Azure
Computer Science
PMP
IT service management
Tableau
SQL
AWS
Project management
Bachelor's degree
Data analytics
Agile
Leadership
Communication skills

Full job description

Experience: 12-20 years
Location: Bangalore, INDIA
Qualification: Bachelors

Job Overview:

The Senior Program Manager will oversee the IT Services business portfolio, ensuring smooth delivery, operational performance, customer engagement, and business growth. The role also includes leading Data Analytics initiatives, ensuring successful execution of dashboards, insights, and analytics deliverables. This position requires strong program governance, cross-functional coordination, customer management, and a solid understanding of technology-driven business operations.

Key Responsibilities:

IT Services Business Oversight:

Manage overall performance of the IT Services business line including delivery, customer experience, revenue contribution, and operational health.
Track service delivery KPIs such as turnaround time, productivity, customer feedback, and issue resolution.
Coordinate with infrastructure, cloud, support, and application teams to ensure customer commitments are met.
Oversee onboarding of new clients, service expansions, and new service rollouts.
Identify opportunities for process improvement, automation, and cost optimization.

Program Management:

Build and manage program plans, timelines, communication structures, and dependency tracking.
Ensure visibility through structured status reports, dashboards, and leadership updates.
Manage risks, issues, and cross-functional alignment.
Lead internal and external review meetings with stakeholders.

Data Analytics Project Management:

Lead analytics initiatives including dashboards, reports, data migrations, and insight-driven projects.
Work closely with data engineers, analysts, and business users to define requirements and deliver measurable outcomes.
Ensure structured execution including scope definition, milestones, testing, UAT, and rollout.
Support data accuracy, usability, and adoption of analytics solutions.

Customer & Stakeholder Engagement:

Act as the primary contact for customers and business units for the IT Services portfolio and analytics programs.
Translate business requirements into delivery plans while managing expectations effectively.
Handle escalations, clarify priorities, and maintain strong, trust-based relationships.

Business & Financial Management:

Monitor budgets, forecasts, and cost versus revenue metrics for the IT Services portfolio.
Collaborate with leadership on pricing strategies, proposals, renewals, and service expansion opportunities.
Prepare business reviews and performance insights for executive leadership.

Team & Vendor Coordination:

Work with cross-functional teams including developers, analysts, infrastructure engineers, support teams, and data teams.
Manage external vendors or partners involved in IT services or analytics delivery.
Ensure clarity of deliverables and alignment with overall program goals.

Required Qualifications:

Bachelor’s degree in Computer Science, IT, Data, Engineering, or related field.
12–20 years of experience managing IT Services business operations or technology delivery functions.
Minimum 3 years of experience managing Data Analytics or BI projects.
Strong program management and customer-facing experience.
Good understanding of analytics tools such as Power BI, Tableau, SQL, or equivalent platforms.
Excellent communication and cross-functional leadership skills.

Preferred Qualifications:

PMP, Agile, or other program management certifications (optional).
Experience managing multi-country delivery teams.
Experience with cloud environments (Azure or AWS) from a delivery perspective.

Key Competencies:

Customer-centric approach.
Strong business and delivery ownership.
Excellent planning and execution discipline.
Analytical mindset with data-driven decision-making capability.
Ability to manage ambiguity and multi-team environments.
Strong communication and stakeholder management skills.

Apply Now

Refine Your Search

developer escalation engineer jobs in bengaluru karnataka

IT Infra & Security Head

Sr. Infra Developer

Specialist I - Software Engineering

SAP ABAP Product Support Specialist

Platform Solution Architect

Senior Manager - Application Engineering

Principal, Software Engineering, ITC

Principal Technical Architect

Specialist - Product Engineering

Sr. Manager - Solution Architect/AI Enablement

Sr. Systems Engineer (Mac), 3 - 6 Years

IT Support Engineer

Senior Associate | Media | Bengaluru | Engineering as a Service/ Operate

Custom Software Engineer

Manager Software Engineering

Technical Program Manager 3

Senior Customer Success Engineer

Senior Software Engineer I- Middleware

Senior DevOps Engineer – Azure

Technical Lead

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