JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager - Contract to Billing
What this job involves:Responsibilities:
Manage workload allocation, capacity planning, and resource optimization
Oversee complete Contract to Billing lifecycle including contract set up, invoice generation, workflows.
Ensure timely and accurate billing for all service lines
Manage month-end and quarter-end close activities related to billing, accruals, billing checklist
Drive adherence to SLAs and KPIs (invoice accuracy, turnaround time)
Conduct performance reviews, set objectives, and create development plans
Coordination with stakeholder management
Ability to multi-task and work in a dynamic and fast paced environment
Identify and implement process improvements to enhance efficiency, reduce errors, and accelerate billing cycles
Lead automation initiatives including RPA, workflow optimization, and system enhancements
Conduct regular quality audits and implement corrective actions
Define, track, and report on KPIs including Invoice accuracy rate and error reduction
Audit Support & Quality Assurance
Provide comprehensive assistance during internal and external audit processes
Ensure integrity of data is maintained and captured in accordance with defined standard procedures, company best practices, and legal regulations
Demonstrate advanced accounting knowledge and assumptions
Customer Service & Communication
Deliver exceptional service aligned with agreed controls and procedures for both internal and external customers
Manage mailbox communications for request and query resolution
Demonstrate effective communication skills and client service orientation
Education & Experience
Bachelor’s/Master degree in finance, Accounting, Commerce, Business Administration, or related field
8-12 years of progressive experience in finance operations, billing, or revenue recognition
3-5 years managing teams of 10+ professionals
Comfortable with APAC shift timings
Mandatory: Hands-on experience with PeopleSoft (PS) Financial modules, particularly Accounts Receivable and Billing
Managing end-to-end billing processes
Experience in contract management and financial master data setup
Prior exposure to multi-entity, multi-currency billing environments preferred
Experience in supporting audits (internal/external/SOX) is highly desirable
Technical Skills:
Advanced proficiency in Microsoft excel skills
Understanding of tax concepts (VAT, GST, Sales Tax, Withholding Tax)
Experience with reporting tools (Power BI, Tableau) is a plus
Core Competencies
Exceptional analytical and communication skills (verbal and written)
Strong attention to detail and accuracy in data handling
Proven ability to multitask effectively in a dynamic, fast-paced environment
Commitment to meeting deadlines and maintaining high service standards
Focus on accuracy, quality, cost management, and timeliness
What We Offer
At JLL, we empower your professional growth through our entrepreneurial and inclusive work environment. We support your ambitions with our comprehensive Total Rewards Program, featuring competitive compensation and benefits packages designed to help you realize your full potential and become the best version of yourself.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
