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IT Support Engineer

Loop -
Pune, Maharashtra

Quick apply

Job details

4 hours ago

Qualifications

BCS
Desktop support
Computer Science
Software troubleshooting
LAN
Slack
Windows
Bachelor's degree
IT support
CompTIA A+
VPN

Full job description

We are looking for a proactive and detail-oriented IT Support Engineer to join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal candidate should have hands-on experience with both Windows and MacOS systems and a customer-first approach.

Key Responsibilities:

Technical Support & Troubleshooting:

Provide first-line technical support for hardware, software, and networking issues across the organization.
Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
Coordinate with third-party vendors for escalated hardware/software issues and support.

IT Asset Management & Procurement:

Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
Manage the asset inventory register and rental assets.
Assist in the procurement of IT equipment and peripherals through the internal approval process.
Verify vendor invoices and submit them to the accounts team for processing.

Employee Onboarding & Offboarding:

Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
Dispatch and handover welcome kits and required IT assets to new joiners.

System Administration:

Manage and administer Google Workspace and Slack admin portals.
Monitor system performance to ensure optimal availability and uptime.
Manage and maintain physical security infrastructure including door access systems and CCTV cameras.

Compliance & Security:

Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
Work with the Security Engineer to support ISO and SOC2 compliance efforts.

Other Administrative Responsibilities:

Maintain courier records and support related documentation.
Coordinate maintenance activities for office printers with vendors.

Requirements:

Qualifications:

Bachelor's degree in Computer Science, IT, or a related field preferred.
Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
5+ years of experience in IT support or desktop support roles.
Strong hands-on experience with Windows and MacOS systems.
Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.

Quick apply

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