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Assistant Manager Branch Operations
HSBC Global Services Limited —New Delhi District, Delhi
- Full-time
- Customer service
- Master's degree
- AI
3h

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Assistant Manager Branch Operations
HSBC Global Services Limited —New Delhi District, Delhi
The inclination to work in a client facing role, with a bent of mind for ‘service’. Contribute to the knowledge management initiative of the customer service…
3h
Assistant Manager (Staffing & Recruitment)
Team HR —North East District, Delhi
Maintain quality of candidates and client satisfaction. Grow existing accounts and generate new business. Manage key accounts and ensure repeat business.
₹40,000 - ₹60,000 a month
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Assistant Manager Branch Operations

HSBC Global Services Limited -
New Delhi District, Delhi

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Job details

Full-time
3 hours ago

Qualifications

Customer service
Local language
Master's degree
AI
Communication skills

Full job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

We are currently seeking an experienced professional to join The Global Asset Management team.

Principal Responsibilities

To ensure timely and error free reporting of transactions received at the Investor Service Centre.
Manage customer communication effectively in order to have timely resolution
Excel in distribution services & investor services with special focus on corporate customers
Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
Explore and process efficiency suggestions and contribute to achieve customer delight
Comply with applicable regulatory requirements on qualifications required for the job profile
Contribute to the knowledge management initiative of the customer service team.
Contribution to recruitments / contingency / leave planning
Ensure compliance to the process manual
Excel in the monthly reporting process

Role Requirements / Education Qualifications / Certifications / Experience:

A good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
NISM Series V-A mutual fund Distributors certification
The inclination to work in a client facing role, with a bent of mind for ‘service’
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage

Additional Information:

A minimum of 12 months in the current post
Pro-tip : Familiarity with AI-enabled tools is an advantage.

Link to Careers Site: Click HERE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Global Asset Management India Private Limited

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