Nand Nagri Delhi Delhi Desktop support technician Jobs – 126 Open Jobs Today

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Night shift
- Computer Science
- Software troubleshooting
- Customer service
2d
Consultant – Technical Documentation and Proposal Support
PATH —Delhi, Delhi
- Full-time
- Remote
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- Master's degree
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Xpert Times —Delhi, Delhi
- Full-time
- Computer Science
- B.Sc
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Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
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IT Support Executive/Telecaller
Easy Solution —Delhi, Delhi
- Communication skills

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SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

2 days ago

Qualifications

Desktop support
Operating systems
Computer Science
Incident management
Software troubleshooting
SCCM
Customer service
B.Sc
Information Systems
Windows
Microsoft Office
Bachelor's degree
ITIL
Remote access software
SharePoint
B.E.
RDS database
Citrix
Communication skills
Active Directory
VPN

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Remote Desktop Support analyst Work Location: Noida, Hyderabad, Lucknow- India Minimum Experience –1-3 Years of Service desk / Remote Desktop support As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely.

Key Responsibilities

The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician. Job Description • As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Provide remote support over the phone or chat to customer that includes: • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform software updates, Configuration changes, or Software installations. •

Skill Requirements

Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. • Manage the ticket queue and ensure tickets are resolved and closed within the defined service • level agreement. • Respond to end-user requests for updates on ticket status and promptly follow up as needed. • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) • Coordinate with Level 3 support groups and project teams for service delivery enhancements, • maintenance and upgrades. • Hands on experience on Windows/MS Office Troubleshooting. • Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. • Install software for and troubleshoot a wide range of applications. •

Other Requirements

Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. • Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: • BS/BA/BE in Computer Science, Information systems, or an equivalent combination of education or Experience: • One to three years of experience in service delivery and End user hardware and software • Configuration troubleshooting. • Experience with various desktop systems, operating systems, and diverse technical • environments. • Excellent customer service orientation and verbal communication skills. • Should be comfortable with night shifts. • Good Experience of Incident Management/ITIL Process.

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desktop support technician jobs in nand nagri delhi delhi

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Consultant – Technical Documentation and Proposal Support

IT Help Desk Technician

Customer Support Associate – Chat Process (Semi-Technical)

IT Support Executive/Telecaller

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