Kolkata West Bengal Senior program Jobs – 168 Open Jobs Today

Manager - Workforce Management 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
16h
Senior Counselor
Indian School of Business Management and Administration —Kolkata, West Bengal
- ₹18,000 - ₹21,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
18h
Training and Placement Officer
Brainware University —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Assistant Engineer (SCADA)
M B Control & Systems —Howrah, West Bengal
- Full-time
- Schematics
- Programmable logic controllers
- Electrical experience
Junior Sales Executive
HARI CHAND ANAND & CO —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Medical Representative (MR)
Careolift Careers —Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
14d
Sr. Academic Counselor
Farz Academy —Kolkata, West Bengal
- ₹12,000 - ₹18,000 a month
- Full-time
- Medicine
- Microsoft Excel
- English
- Commuter assistance
- Health insurance
Quick apply
18h
Warehouse Co Ordinator 1 year contract
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Transition Manager
Capgemini Sogeti —Kolkata, West Bengal
Privacy Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Computer Science
- Master's degree
- Project management
AI Product Security - AppSec - Assistant Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- Master's degree
Java Developer
Xerox —Kolkata, West Bengal
- Full-time
- Java
Optometrist
THF —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Physiotherapist
Alexa Healthcare India Pvt. Ltd —Kolkata, West Bengal
- ₹14,000 - ₹22,000 a month
- Weekend availability
- Master's degree
- Bachelor's degree
- In-person
- Paid time off
Quick apply
Senior Executive-Sales & Services
Malabar Group —Kolkata, West Bengal
Designer 3 - Industry / Cross Industry
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- JavaScript
- Agile
- Work from home
Warehouse Co ordinator 1 year contract (Renewable)
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Senior Telecaller
Moople Institute of Animation & Design —Topsia, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Bachelor's degree
- In-person
- Health insurance
Quick apply
Lead — Public Relation & Branding
Brainware University —Kolkata, West Bengal
- Email
- Leadership
- Communication skills
Senior Security Vulnerability Remediation Specialist
Hyland —Kolkata, West Bengal
- Full-time
- Scripting
- Leadership

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Manager - Workforce Management 4C

Genpact India Pvt. Ltd. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
16 hours ago

Qualifications

Power BI
Economics
Programme design
Microsoft Excel
Business intelligence
Statistics
Talent acquisition
Maths
English
Finance
Master's degree
SQL
Analysis skills
Human resources management
Bachelor's degree
Human resources
Forecasting
MA
Data analytics
Pivot tables
Business Administration
SHRM Senior Certified Professional
Workforce management
BA
Communication skills

Full job description

Manager - Workforce Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Manager - Workforce Management

We are seeking a detail-oriented and analytical Data Analyst to support Workforce Management (WFM) operations through data-driven insights, forecasting, reporting, and performance analysis. The role will be responsible for transforming workforce and operational data into actionable recommendations that optimize staffing, productivity, service levels, and customer experience.

The ideal candidate will possess strong analytical and reporting skills, experience working with workforce management data, and the ability to collaborate with operations, planning, and leadership teams to drive informed business decisions.

Key Responsibilities

Workforce Management Analytics

Analyze workforce performance metrics including productivity, utilization, occupancy, shrinkage, adherence, absenteeism, and attrition.
Support forecasting and capacity planning activities by analyzing historical trends and business demand patterns.
Develop staffing models and workforce scenarios to optimize resource allocation.
Monitor staffing performance against forecasted demand and recommend corrective actions.

Reporting & Dashboard Development

Design, develop, and maintain operational dashboards and reports using BI tools.
Automate recurring reports to improve reporting efficiency and data accuracy.
Provide daily, weekly, and monthly workforce performance reporting to stakeholders.
Create executive-level presentations highlighting key workforce trends and insights.

Data Analysis & Insights

Perform deep-dive analyses to identify operational inefficiencies and improvement opportunities.
Conduct root cause analysis on service-level variances and workforce performance issues.
Use statistical techniques and trend analysis to support business recommendations.
Translate complex data into clear and actionable insights for business partners.

Stakeholder Management

Partner with Workforce Management, Operations, HR, Finance, and Business Leaders to understand reporting requirements.
Present findings and recommendations to leadership teams.
Support business reviews and planning cycles through analytical insights.

Data Governance & Quality

Ensure workforce data accuracy, integrity, and consistency across reporting systems.
Identify data quality issues and work with relevant teams to implement corrective actions.
Maintain documentation of reporting processes, metrics definitions, and analytical models.

Required Qualifications

Bachelor's degree in Statistics, Mathematics, Economics, Business Analytics, Computer Science, Engineering, or related field.
experience in Data Analytics, Business Intelligence, Workforce Management Analytics, or a related role.
Strong proficiency in SQL for data extraction, transformation, and analysis.
Advanced Microsoft Excel skills including Pivot Tables, Power Query, and complex formulas.
Experience with visualization tools such as Power BI
Knowledge of workforce management concepts including: Forecasting Capacity Planning Scheduling Real-Time Management Service Level Management Workforce KPIs
Strong analytical, problem-solving, and critical-thinking abilities.
Excellent communication and stakeholder management skills.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Compensation Program Design, Compliance Services, Data Analytics, Employee Experience, Employee Lifecycle Management, Talent Acquisition, Workforce Planning

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Workforce Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

senior program jobs in kolkata west bengal

Manager - Workforce Management 4C

Senior Counselor

Training and Placement Officer

Assistant Engineer (SCADA)

Junior Sales Executive

Medical Representative (MR)

Sr. Academic Counselor

Warehouse Co Ordinator 1 year contract

Transition Manager

Privacy Manager

AI Product Security - AppSec - Assistant Manager

Java Developer

Optometrist

Physiotherapist

Senior Executive-Sales & Services

Designer 3 - Industry / Cross Industry

Warehouse Co ordinator 1 year contract (Renewable)

Senior Telecaller

Lead — Public Relation & Branding

Senior Security Vulnerability Remediation Specialist

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Manager - Workforce Management

Key Responsibilities

Workforce Management Analytics

Reporting & Dashboard Development

Data Analysis & Insights

Stakeholder Management

Data Governance & Quality

Required Qualifications

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