Salesforce Service Cloud Business Analyst
Cognex Corporation —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Sr. Executive - Transaction Finance
Finance, Procurement, Legal, Privacy, Property —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- English
- Health insurance
EDA2 L2 Domain Support Specialist
Ericsson —Noida, Uttar Pradesh
- Azure
- Oracle
- Software troubleshooting
System Engineer III
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Remote
- Work from home
240403-Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Master's degree
- Analysis skills
IN_Senior Associate_Fusion SCM_Oracle_Advisory_Noida
PwC —Noida, Uttar Pradesh
- Full-time
- Oracle
- Master's degree
- SQL
Dotdigital Email Marketing Expert ll Noida
Ebizon —Noida, Uttar Pradesh
- Full-time
- CRM software
- APIs
- HTML
- Flexible schedule
Quick apply
Data Architect - Data Engineering 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Remote
- Azure
- Oracle
- Computer Science
Quick apply
8d
Manager- Credit Control, Insurance/Reinsurance
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Technical Specialist
HCLTech —Gautam Budh Nagar, Uttar Pradesh
6h
Infrastructure Specialist
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Windows
- AWS
- Linux
7h

Other jobs to consider

Find your next job by exploring related positions.

Full Stack Developer/ Automation / Integration Engineer - Capital Markets & Asset Management
anjalipvtltd —Gurugram, Haryana
The ideal candidate will design automation solutions, develop enterprise integrations, and streamline investment operations across trade processing, settlement,…
Up to ₹1,10,000 a month
Quick apply
12h
AI Developer
RLS RETAIL PVT. LTD. An official venture of SeekhoBecho.com —Gurugram, Haryana
You will work on integrating *LLMs, conversational AI, speech technologies, and automation systems* to build scalable AI solutions for real-world business use…
₹50,000 - ₹90,000 a month
Quick apply

I want to receive the latest job alerts for systems integration specialist in faridabad haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

systems integration specialist jobs near faridabad haryana

Data Architect jobs in Noida, Uttar Pradesh

Assistant Vice President jobs in Noida, Uttar Pradesh

Cloud Analyst jobs in Noida, Uttar Pradesh

Chat Support, Tech Mahindra jobs in Kolkata, West Bengal

Customer Support, Zomato jobs in Tamil Nadu

Support Specialist jobs in Noida Sector 62, Noida, Uttar Pradesh

It Support jobs in Kolkata, West Bengal

Support Specialist jobs in Andhra Pradesh

Support Specialist jobs in Hyderabad, Telangana

Credit Controller jobs in Chandigarh, Chandigarh

Credit Controller jobs in Mumbai, Maharashtra

Financial Controller jobs in Bengaluru, Karnataka

Credit Controller jobs in Hyderabad, Telangana

Credit Controller jobs in Karnataka

Non Technical Amazon jobs in Hyderabad, Telangana

Technical Specialist jobs in Mumbai, Maharashtra

Technical Specialist jobs in Remote

Freshers Technical Support jobs in Chennai, Tamil Nadu

Technical Specialist jobs in Bengaluru, Karnataka

Technical Support Engineer jobs in Pune, Maharashtra

Salesforce Service Cloud Business Analyst

Cognex Corporation -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Jira
Computer Science
Salesforce Certification
Enterprise Software
SAP
Salesforce
Business analysis
Slack
Information Systems
Bachelor's degree
Confluence
Agile
Business requirements
Communication skills

Full job description

Job Description

Job Summary

At Cognex, we are committed to delivering best-in-class customer experiences powered by connected technology and data-driven insights. As we continue to expand and enhance our use of Salesforce, we’re seeking a Salesforce Business Analyst with expertise in Service Cloud for continued support and further development of our Salesforce Service Cloud.

In this role, you will work closely with cross-functional teams to support analysis and solution enhancements to our Salesforce Service Cloud environment. This role is ideal for a business analyst with an understanding of Service Cloud and Agentforce functionalities, and a proven track record of collaborating with various functional teams in delivering system changes on time and per stakeholder requirements. You will be a key member of the team responsible for liaising between business stakeholders and the Salesforce technical team, focusing on process improvement, automation, and user experience within the Service Cloud environment.

Essential Functions

Assist in gathering and documenting business requirements for enhancements within Salesforce Service Cloud. Support the translation of requirements into user stories, acceptance criteria, and basic functional specifications under the guidance of senior team members.
Understand current customer support processes and identify areas for optimization or automation.
Collaborate with business and technical teams to improve business process and systems for case management, omni-channel routing, entitlements, Agentforce and CRM Analytics.
Coordinate and support user testing and change management efforts.

Ensure alignment of system design with Salesforce best practices.
Support collaboration with key stakeholders to help develop training materials, documentation, and communications for Salesforce users.

Knowledge, Skills & Abilities

Salesforce certifications such as Service Cloud Consultant, Certified Agentforce Specialist, Business Analyst, or Administrator strongly preferred
Experience working with Jira, Confluence, and Agile methodologies
Experience with integrations between Salesforce and other enterprise systems (SAP, Vonage, Slack, etc.)
Experience with GenAI, Agentforce and/or Experience Cloud

Minimum Education and Work Experience Required

Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
3+ years of experience as a Salesforce Business Analyst or Consultant.
2+ years of hands-on experience with Salesforce Service Cloud, including case management, workflows, omni-channel support, entitlements, SLAs, and reporting.
Strong experience in documenting business requirements and translating them into technical deliverables.
Excellent communication skills and comfort working with both technical and business stakeholders.
Ability to work effectively with guidance while building independence in fast-paced environments

Apply Now

Refine Your Search

systems integration specialist jobs in faridabad haryana

Salesforce Service Cloud Business Analyst

Sr. Executive - Transaction Finance

EDA2 L2 Domain Support Specialist

System Engineer III

240403-Assistant Vice President

IN_Senior Associate_Fusion SCM_Oracle_Advisory_Noida

Dotdigital Email Marketing Expert ll Noida

Data Architect - Data Engineering 4D

Manager- Credit Control, Insurance/Reinsurance

Technical Specialist

Infrastructure Specialist

Other jobs to consider

I want to receive the latest job alerts for systems integration specialist in faridabad haryana

Explore jobs in more locations

Job Description

Jobseeker tools

Employer Tools

Browse

Stay Connected