Wagholi Pune Maharashtra Desktop support technician Jobs – 142 Open Jobs Today

L1 IT Support Engineer
MentorBeep —Pune, Maharashtra
- ₹5,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Outlook
- Software troubleshooting
- English
Quick apply
12h
IT Helpdesk Specialist - Lead
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Software troubleshooting
- Windows
- 12th Pass
Quick apply
6h
Associate Technical Support Engineer
Druva —Pune, Maharashtra
- Google Suite
- Software troubleshooting
- Salesforce
13h
FP&A Group Reporting- System Administrator/Specialist
Apex Group —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- SQL
Associate system administrator
Owens & Minor India Private Limited —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
Systems Administrator II
AutomationEdge —Pune, Maharashtra
- Call employer
- Azure
- Windows
- AWS
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
- Marketing
Pega System Administrator
Link Group —Pune, Maharashtra
- Azure
- Analysis skills
- APIs
13d
Linux Systems Administrator (Cloud)
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- AWS
- APIs
- Linux
Quick apply
Technical Support Representative
swaliya softech —Pune, Maharashtra
System Administrator
Pride Purple Group —Pune, Maharashtra
- English
Tech System Administrator
RedBeryl —Pune, Maharashtra
- Azure
- English
- Windows
ERP and System Administrator
ANAND ERP —Pune, Maharashtra
Salesforce System Administrator
OpenGov —Pune, Maharashtra
- Full-time
- Computer Science
- Salesforce
- Master's degree
- Health insurance
System Administrator
Gluck International —Pune, Maharashtra
- Windows
- Assembly
- Bachelor's degree
Senior System Administrator – Linux
IATOCS —Pune, Maharashtra
- Linux
Timesheet and Systems Administrator
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Project management
- Communication skills
Quick apply
Technical Support Engineering, Sr Engineer
Synopsys —Pune, Maharashtra
- English
- Master's degree
- Bachelor's degree
- Health insurance
9h

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L1 IT Support Engineer
MentorBeep —Pune, Maharashtra
Experience with AI-powered support tools and knowledge management platforms will be an added advantage. Deliver professional customer service and maintain…
₹5,00,000 - ₹12,00,000 a year
Quick apply
12h
Desktop Support Engineer
Toshvi Computer Services —Pune, Maharashtra
Windows OS installation, configuration, Software installation and Troubleshooting/Printer, Scanner Installation/knowledge on hardware and Networking devices and…

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L1 IT Support Engineer

MentorBeep
Pune, Maharashtra

Quick apply

Job details

Full-time
₹5,00,000 - ₹12,00,000 a year
12 hours ago

Qualifications

French
Knowledge management
Microsoft Outlook
Software troubleshooting
IT service management
LAN
English
Japanese
Windows
Technical support
Microsoft Office
Korean
DHCP
Analysis skills
Bachelor's degree
DNS
Chinese
Desktop administration
AI
Communication skills
German
Active Directory
Intune
Help desk
VPN

Full job description

We are hiring an L1 IT Support Engineer / Global Service Desk Analyst for a leading global technology company based in Pune, Maharashtra!

The ideal candidate should possess strong communication skills, sound technical troubleshooting abilities, and a customer-first mindset. Experience with AI-powered support tools and knowledge management platforms will be an added advantage.

Looking for candidates with excellent communication skills and experience supporting global users/environments.
Shift Allowance Available
Pick-up & Drop FacilityAvailable
Rotational Shift: 24x5 Rotational Shifts
Location: PuneExperience Required: 3–5 Years

Role Description & Responsibilities

Serve as the primary point of contact for IT incidents and service requests.
Log, categorize, prioritize, and manage tickets in accordance with defined SLAs
Perform first-level troubleshooting and resolve issues within L1 scope. - Escalate unresolved incidents with complete diagnostics
Support Windows desktops/laptops, Microsoft Office, Outlook, Zoom, browsers, printers, VPN, Wi-Fi, and basic networking.
Support endpoint provisioning and standard desktop configurations.
Use knowledge articles and contribute to knowledge management.
Leverage AI-powered support tools and identify automation opportunities.
Deliver professional customer service and maintain ticket quality.
Work in a 24x5 rotational shift model.

Required Qualifications

Bachelor's degree in any discipline.
3- 5 years of IT Help Desk / Global Service Desk experience.
Excellent spoken and written English.
Strong Windows desktop troubleshooting skills.
Familiarity with Microsoft Office, Outlook, Zoom, and enterprise productivity tools.
Experience with ITSM/ticketing platforms.
Strong analytical and problem-solving skills.
Willingness to work 24x5 rotational shifts.

Preferred Qualifications

Windows OS/Desktop Administration training or certification.
Experience supporting enterprise environments with users spread across Asia Pacific, EMEA and Americas
Basic knowledge of Active Directory, Office 365, Intune, endpoint management, DNS, DHCP, VPN and vulnerability management
Networking fundamentals (basic LAN, WAN and Wireless troubleshooting skills)
ITIL exposure or certification
Experience with AI-enabled support tools
Candidates fluent in speaking any foreign languages like Japanese, Chinese, Korean, French or German would be preferred
Success Metrics: SLA compliance, FCR, MTTR, CSAT, ticket quality, AI tool utilization, and knowledge contributions.
Work with a leading global technology organization
Work in a culture of collaboration and innovation
Opportunities for personal development and career progression

Diversity statement- As a game-changer in sustainable technology and innovation, our client is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Pay: ₹500,000.00 - ₹1,200,000.00 per year

Application Question(s):

How many years of experience do you have in IT Help Desk / Service Desk / Technical Support?
Are you comfortable working in a 24x5 rotational shift?
Do you have experience supporting global users or working in a Global Service Desk environment?

Work Location: In person

Quick apply

Refine Your Search

desktop support technician jobs in wagholi pune maharashtra

L1 IT Support Engineer

IT Helpdesk Specialist - Lead

Associate Technical Support Engineer

FP&A Group Reporting- System Administrator/Specialist

Associate system administrator

Systems Administrator II

Jr. Admin and non-IT Project support

Pega System Administrator

Linux Systems Administrator (Cloud)

Technical Support Representative

System Administrator

Tech System Administrator

ERP and System Administrator

Salesforce System Administrator

System Administrator

Senior System Administrator – Linux

Timesheet and Systems Administrator

Technical Support Engineering, Sr Engineer

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