About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Areas of Responsibility
Order Management & Transaction Processing
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Receive, review, and process incoming service parts requests submitted by Field Service Centers (FSCs).
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Ensure all orders are accurately transacted through designated systems and tools such as Enterprise Systems (ES), Remedy, or other operational platforms.
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Validate order details, part requirements, and delivery priorities to ensure prompt execution.
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Monitor order progress from creation through completion, ensuring all transactions meet operational standards and service level objectives.
Work Order Administration
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Maintain accurate and timely updates to service work orders.
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Ensure all work order information is recorded correctly to support effective field service scheduling and dispatch activities.
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Identify and resolve discrepancies that may impact service delivery timelines.
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Provide real-time visibility into order and fulfillment status for internal stakeholders.
Parts Sourcing & Inventory Optimization
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Source required parts from the most suitable and cost-effective inventory locations globally.
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Work closely with supply chain and inventory teams to reduce stock shortages and backorder situations.
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Prioritize sourcing decisions that support service level agreement (SLA) compliance and customer commitments.
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Escalate critical shortages and coordinate alternative sourcing strategies when necessary.
Logistics & Carrier Coordination
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Liaise with third-party logistics providers (3PLs), carriers, warehouses, and distribution centres to coordinate shipments.
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Monitor transportation activities to ensure on-time pickup and delivery of service parts.
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Track and trace shipments throughout the logistics network and resolve delivery issues proactively.
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Follow up on delayed, lost, or damaged shipments and implement corrective actions as required.
Stakeholder Communication & Customer Support
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Serve as the primary point of contact for Service Coordinators, Field Service teams, and other operational stakeholders regarding order fulfillment matters.
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Provide regular progress updates and expected delivery timelines for open orders.
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Communicate potential risks, delays, or supply constraints in a timely manner.
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Ensure a high level of customer service by managing expectations and supporting issue resolution.
SLA & Performance Management
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Monitor fulfilment activities against contractual service commitments and internal performance targets.
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Take proactive actions to avoid SLA misses and minimize service interruptions.
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Support continuous improvement initiatives aimed at enhancing fulfilment efficiency and delivery performance.
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Ensure compliance with company policies, procedures, and quality standards.
Reporting & Operational Analysis
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Prepare and maintain daily operational reports related to order status, shipment performance, backorders, and service metrics.
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Analyze trends and recurring issues impacting fulfilment performance.
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Provide accurate data and insights to management to support operational decision-making.
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Maintain records and documentation for audit and compliance requirements.
Continuous Improvement
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Identify opportunities to streamline processes and improve order fulfilment efficiency.
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Recommend improvements in inventory utilization, transportation management, and workflow effectiveness.
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Participate in cross-functional initiatives to enhance service delivery and customer satisfaction.
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Support the implementation of new tools, processes, and best practices within the supply chain and logistics operation.
Basic Qualifications
Education
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Bachelor's Degree (Graduation) in any discipline from a recognized university is required.
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Candidates with qualifications in Supply Chain Management, Logistics Management, Operations Management, Business Administration, or related fields will be preferred.
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Professional certifications or completed courses in Supply Chain, Logistics, Inventory Management, Warehousing, Transportation Management, or Procurement will be considered an added advantage.
Experience & Technical Skills
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Experience in logistics, supply chain operations, order management, inventory management, customer service, or fulfillment operations is desirable.
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Strong working knowledge of Microsoft Office applications, particularly advanced Microsoft Excel, is required for day-to-day operational reporting, data analysis, performance tracking, and inventory management activities.
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Proficiency in Excel functions such as Pivot Tables, VLOOKUP/XLOOKUP, data validation, conditional formatting, dashboards, reporting, and data analysis will be highly beneficial.
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Familiarity with ERP systems, order management systems, warehouse management systems (WMS), or service management tools will be advantageous.
Communication & Administrative Skills
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Good verbal and written communication skills with the ability to interact effectively with internal and external stakeholders.
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Strong attention to detail and accuracy when processing orders, updating work orders, and maintaining operational records.
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Basic to intermediate typing speed with a high level of accuracy will be an added advantage, enabling efficient transaction processing and administrative support activities.
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Ability to manage multiple priorities, work under pressure, and meet established service level commitments and deadlines.
Behavioral Competencies
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Strong analytical and problem-solving skills.
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Customer-focused mindset with a commitment to service excellence.
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Ability to work collaboratively within a fast-paced, team-oriented environment.
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Proactive approach toward issue resolution and continuous process improvement.
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High level of accountability, integrity, and ownership of assigned tasks.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
