Hyderabad Telangana Office coordinator Jobs – 140 Open Jobs Today

Service Coordinator
genesis poweronics india pvt ltd —Hyderabad, Telangana
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Health insurance
- Life insurance
Quick apply
1d
Sr. Engg - Drives HT Startes Electronics
Trane Technologies —Hyderabad, Telangana
- Full-time
- Customer service
- Microsoft Office
- Driving
- Work from home

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Service Coordinator

genesis poweronics india pvt ltd -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹20,000 - ₹35,000 a month
1 day ago

Benefits

Provident Fund
Health insurance
Life insurance

Qualifications

Microsoft Word
Customer service
ITI Diploma
Microsoft Office
Electrical experience
Diploma
Communication skills

Full job description

Job Title: Service Advisor – DG Service

Role Overview
We are seeking a knowledgeable and customer-focused Service Advisor to manage service operations for Diesel Generator (DG) sets. This role involves coordinating between customers and service engineers, understanding technical issues, and ensuring timely maintenance and repair of DG sets. The ideal candidate should have basic technical knowledge of DG systems, strong communication skills, and a commitment to delivering excellent customer service.

Key Responsibilities

Customer Interaction & Service Coordination
Interact with customers to understand DG set issues and service requirements Create job cards and schedule service visits for technicians
Coordinate with service engineers for proper diagnosis and resolution Communicate service updates, timelines, and approvals to customers

Service Management & Follow-up
Plan preventive and breakdown maintenance schedules for DG sets Ensure timely completion of services as per SLA commitments
Follow up with customers after service to ensure satisfaction Handle complaints and provide prompt resolutions

Estimation & Billing
Prepare service cost estimates including labor and spare parts Explain repair scope and charges clearly to customers
Ensure accurate billing and documentation Promote AMC (Annual Maintenance Contracts) and spare parts sales

Customer Relationship Management
Maintain strong relationships with clients for repeat business Ensure high customer satisfaction through quality service support
Educate customers on DG maintenance and best practices

Technical Documentation & Reporting
Maintain records of service history, job cards, and invoices Update CRM with service details and customer interactions
Generate service reports and pending job status

Inventory & Parts Coordination
Coordinate with stores for availability of DG spare parts Track pending parts and update customers on delays
Ensure proper usage and documentation of issued materials

Team Collaboration & Process Improvement
Work closely with service engineers and technical teams Support smooth workflow between field service and customers
Suggest improvements for service efficiency and customer satisfaction Participate in technical and process training sessions

Preferred Skills & Qualifications
Experience as a Service Advisor in DG / automobile / equipment service industry Basic knowledge of Diesel Generator components and functioning
Strong communication and customer handling skills Ability to manage multiple service requests and priorities
Good problem-solving and coordination skills Familiarity with CRM and service management tools
Diploma/ITI in Mechanical/Electrical preferred

Tools & Platforms
CRM Software Service Management Systems
Billing & Invoicing Software MS Office (Excel, Word)
Communication Tools (Phone, Email)

Share your resume to what's number

Contact Details :
Sai Kalyani.G
9182947543

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Life insurance
Provident Fund

Work Location: In person

Quick apply

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Service Coordinator

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