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Customer Support Executive / Sales Executive (Back Office)
Webingo Infotech Solutions LLP —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Cell phone reimbursement
Quick apply

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Customer Support Executive / Sales Executive (Back Office)

Webingo Infotech Solutions LLP
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,000 - ₹15,000 a month

Benefits

Cell phone reimbursement

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Bachelor's degree
Customer support
Communication skills
Negotiation
Time management

Full job description

Location: Kolkata (On-site)
Salary: Up to ₹15,000 per month
Employment Type: Full-Time

About the Role

We are looking for a smart, enthusiastic, and customer-focused individual to join our team as a Customer Support Executive / Sales Executive. The role primarily involves handling back-office operations, customer communication, lead coordination, and sales support. The ideal candidate should possess excellent English communication skills, a professional attitude, and the ability to manage multiple tasks efficiently.

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Respond to customer queries via phone, email, and WhatsApp.
Coordinate with prospective clients and follow up on inquiries.
Support the sales team by maintaining leads and customer records.
Perform day-to-day back-office operations and documentation.
Prepare quotations, proposals, reports, and maintain CRM/database.
Schedule meetings, appointments, and follow-ups with clients.
Maintain proper records of customer interactions and transactions.
Coordinate with internal departments to ensure smooth client servicing.
Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
Ensure timely follow-up on pending tasks and customer requirements.
Maintain confidentiality of company and client information.

Required Skills & Qualifications

Graduate in any discipline (preferred).
0–2 years of experience in Customer Support, Sales, Telecalling, or Back Office Operations.
Freshers with excellent communication skills are also encouraged to apply.
Excellent verbal and written English communication is mandatory.
Smart, confident, and presentable personality.
Strong interpersonal and customer handling skills.
Basic knowledge of MS Office (Word, Excel, Outlook) and Google Workspace.
Ability to multitask and work in a fast-paced environment.
Positive attitude with a willingness to learn and grow.

Preferred Qualities

Good convincing and negotiation skills.
Strong organizational and time management abilities.
Customer-centric approach with problem-solving skills.
Self-motivated, disciplined, and target-oriented.
Ability to work independently as well as in a team.

What We Offer

Salary up to ₹15,000 per month.
Professional and growth-oriented work environment.
Learning and career advancement opportunities.
Hands-on exposure to customer relationship management and sales operations.
Performance-based growth opportunities.

INTERESTED CANDIDATES CAN SHARE THEIR CV AT 8001871234/ [email protected]

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement

Work Location: In person

Quick apply

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