Lower Parel Mumbai Maharashtra Desktop support technician Jobs – 138 Open Jobs Today

Japanese Technical Support Associate
LRN Corporation —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Technical/Customer Support Executive
Gymex Software —Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Quick apply
Engineer – Technical Support (Broadcast)
Qube Cinema —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Computer networking
Recovery & Helpdesk
National Securities Depository —Mumbai, Maharashtra
- Bachelor's degree
- Accounting
Technical Support Specialist
Victaulic —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD

More jobs to discover

Find similar jobs that you might be interested in.

Customer Support Executive
ALOGIC ELECTRONICS INDIA PRIVATE LIMITED —Mumbai, Maharashtra
Prior experience in customer support/BPO (voice or non-voice) is a plus. This is a *fully remote (WFH), night-shift role (US shift timing)*.
₹3,00,000 - ₹5,00,000 a year
Quick apply
EXECUTIVE - CUSTOMER SUCCESS
Network Techlabs —Andheri, Mumbai, Maharashtra
The CSA will own the Voice of Customer (VoC), monthly customer feedback, CSAT, customer health score, customer action tracking, service reviews and customer…
3d

I want to receive the latest job alerts for desktop support technician in lower parel mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near lower parel mumbai maharashtra

Technical Support jobs in Mumbai, Maharashtra

Technical Support Associate jobs in Mumbai, Maharashtra

Technical Writer jobs in Ahmedabad, Gujarat

It Support Work From Home jobs in Remote

Technical Support jobs in Jamshedpur, Jharkhand

Technical Support jobs in Maharashtra

Technical Support jobs in Hyderabad, Telangana

Customer Support, Zomato jobs in Dehradun, Uttarakhand

Technical Support jobs in Mohali, Punjab

Helpdesk Support jobs in Velavli, Maharashtra

Customer Support Executive, Work From Home jobs in Surat, Gujarat

Technical Support jobs in Ahmedabad, Gujarat

Customer Support jobs in Ahmedabad, Gujarat

Helpdesk Support jobs in Pune, Maharashtra

L2 L3 Support jobs in Bengaluru, Karnataka

Helpdesk Support jobs in Gurugram, Haryana

Customer Support, It Park Chandigarh jobs in Chandigarh, Chandigarh

Non Technical Amazon jobs in Hyderabad, Telangana

Technical Support jobs in Malad, Mumbai, Maharashtra

Desktop Support Engineer jobs in Delhi, Delhi

Japanese Technical Support Associate

LRN Corporation -
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Microsoft Excel
Statistics
CSS
English
Japanese
Technical support
Microsoft Office
Analysis skills
Bachelor's degree
LMS
Communication skills
HTML

Full job description

Position: Japanese Technical Support Associate

Location: Mumbai, India

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

LRN’s Managed Services team is a revenue generating team. We perform activities on customers’ behalf on LRN’s proprietary applications. We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Requirements

What you'll do:

Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer.
Escalate issues related to capabilities where appropriate.
Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
Maintain quality levels for all work related to customers’ requests.
Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
Collaborate with peers to discuss unique solutions and to document them.
Perform other duties as assigned.

What we're looking for:

Bachelor’s Degree
3-4 years of L2/L3 level experience in a customer facing role in an application support environment.
Proficient in Japanese language (Written and spoken)- Mandatory
Excellent communication skills in English. This position requires above par skills to write and speak in English.
Extensive experience in supporting enterprise customers based in US and Europe.
Familiarity with HTML and CSS.
Familiarity with Learning Management Systems
Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
Ability to consistently spot and report issues before they reach a point of becoming critical.
A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
Must have an inherent attention to detail

Benefits

Excellent medical benefits, including family plan
Paid Time Off (PTO) plus India public holidays
Competitive salary
Combined Onsite and Remote Work

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick apply

Refine Your Search

desktop support technician jobs in lower parel mumbai maharashtra

Japanese Technical Support Associate

Technical/Customer Support Executive

Engineer – Technical Support (Broadcast)

Recovery & Helpdesk

Technical Support Specialist

More jobs to discover

I want to receive the latest job alerts for desktop support technician in lower parel mumbai maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected