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Operations Manager

RD Facility and Outsourcing
Delhi, Delhi

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Job details

Full job description

Reporting to: Head Operation

Day to day Operations Responsibilities:

Planning and delivery of all facility and administration support at each site on a day to day basis.
Review work of subordinate followed by required correction / improvement and guidance to be provided to team at all sites.
Ensure discipline and behavior maintained among all team members and any deviation is reported to superior followed by required action.
Ensure overall upkeep of the site to set standard of operation for maintenance, cleanliness and any other services by IFS.
Plan and carry out periodic audit in all sites and submit report to client and IFS Management. Ensure follow up and closer of all open points as agreed by Client & IFS.
Co- ordinate with vendors for service obligation as per AMC & incase breakdown of system.
Ensure all required documentation and log maintained.
Send monthly material requisition of site to procurement by 20th of the month and ensure timely delivery on site.
Ensure all Health & Safety guideline / requirement are followed by team members/ vendors at all site.
Ensure Daily, Weekly & monthly reports for all clients as per the IFS standard format.
Ensure all required trainings (Class room & OTJ) onsite are given to all team members respectively.

KRA – Key Responsibilities Area

Ensuring clients are happy and satisfied with IFS services and response.
Any issues raised by client are responded within 24 Hrs. and resolved in agreed time.
Ensuring business profitability and control cost in every scope.
Ensure close coordination with co team members and other departments.
Ensuring timely collections and submission of attendance sheets and client bills with correct data.
Ensure consistent follow up on pending payments.
Lead as role model & Guide the team members and subordinate as and when required.
All audits are carried out in defined manner.
Ensure monthly MIS Reports are submitted accordingly.
Training of team members.
Ensuring all compliances are aligned with company policy.
Ensure IFS policy & process is followed in all aspects of operations and business.
Assist and guide in building new business.

Core Competencies

Service Excellence Oriented
Team Player
Result Oriented

Leadership / Behavioral Competencies

Planning / Organizing
Initiative & Problem Solving

Location: Delhi NCR

Mail your resume at [email protected]

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