JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What Jobs involved: --
Workplace Technical Services Manager
Work Dynamics
What this job involves:
This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.
The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs
A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
On time resolution for any sort of Engineering problemto enhance Occupant Experience
Escalate technical issues where required
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the Workspace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage theEngineers & Technician proactively
Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Client/Stakeholder Management (in support of the Technical Services Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on time delivery of all contracted services
Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client’s expectation and Business goal
Operational Management
Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery
Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Facility Managers & the Business Units on Project issues
Need to govern day to day set operational practices
Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings
Co-ordinate with Building operation teams to set upthe best maintenance standards and practices
Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Contribute to the Monthly Management Report
To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services
Ensure to meet all service deliverables SLAs and KPIs
When necessary raise risks to Workspace Experience Site Lead for further investigation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary
Escalate reoccurring problem and possible solutions to Engineering and Workspace team
Located on site at the clients offices
Mobile as required to cover multiple sites
Managing all technical service contracts, including inspections and quality management of service delivery
Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Share best practices and new ideas to further support the Workspace Experience Team
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Managers & the Business Units on Project issues
Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices
Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Deliver /oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
Follow theSOP/EOP and training program for staff
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Sound like you? To apply you need to be:
Excellent verbal and written communication skills
In-depth technical knowledge and having analytic skill set
Fluent in English (verbal), Hindi and the local language
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
Ability to effectively communicate and interact with all levels of people
Must have Engineering Diploma/Degree in Electrical/Mechanical domain with minimum 10years’ experience in MEP operation. Masters in Facility/Operational Management will be added advantage.
Holder of REW A0 is preferable, but not a must;
Knowledge of HVAC, Fire Protection System, Electrical system and BMS systemHas experience in CRAC, UPS, Chiller plant or Data Centre operations is required
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
