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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking an experienced and successful Strategic Account Director to join our growing enterprise solutions team. In this role, you will lead the execution of account strategy and sales pursuits, driving growth for Milestone's comprehensive IT Managed Services portfolio.
Responsibilities
- Execute account strategy and sales pursuits for Milestone's IT Managed Services, including Managed IT Services, End User IT Services, Asset Lifecycle Management, AV/VC & Event Support, AI & Automation Services, Application Services, ServiceNow Services, Data Center Infrastructure & Operations Services, Cloud and Infrastructure Services, Project-Based IT Services, and Staffing Solutions.
- Collaborate with the extended Milestone team, including Service Delivery, Finance, Talent Acquisition, and Executive Management, to drive Milestone's solutions in the marketplace.
- Serve as a trusted advisor and partner to prospective and existing clients, focusing on penetrating greenfield/new logo accounts.
- Build and manage your own pipeline, driving opportunities to close and meeting/exceeding sales expectations.
- Represent Milestone as the face of the company, showcasing excellence and innovative spirit.
- Understand Milestone services and capabilities, representing them clearly, accurately, and confidently to business leaders at various levels, including C-Suite, and across multiple functional groups.
- Develop strategies with key stakeholders to address ongoing business, financial, and technical/IT support needs.
- Govern all aspects of the sales process, demonstrating acumen in cross-functional areas such as IT Operations, Finance, and Contract Law.
Skills
- Sales Expertise: Ability to conduct insightful conversations with client executives, elevating discussions to a higher problem/solution/outcomes-centric consultation.
- Relationship Building: Skilled at developing strong relationships with clients, identifying key influencers, building client sponsorship, and acquiring key information related to client budget, buying process, competitors, motivating factors, and decision criteria.
- Complex Services Sales: Ability to sell complex services across service lines, geographies, and delivery methodologies.
- Sales Process Management: Experience managing all aspects of the sales process, with a demonstrable track record of closing/winning enterprise deals.
- Organization: Well-organized, able to keep multiple opportunities moving forward simultaneously, and committed to following internal sales processes.
- Sales Tools: Skilled in the use of common sales tools, including CRMs, research, and prospecting tools.
- Comprehensive Planning: Ability to formulate comprehensive plans, including account mapping, addressable market analyses, etc.
- 5+ years of successful sales performance, with a minimum of half of that experience in managed services.
- Demonstrated track record of selling managed services to mid-market/large accounts with cumulative TCV.
- Strong experience using applications relevant to the role.
- Understanding of IT services, including service delivery structures, staffing (domestic and international), KPIs/SLAs, ITIL, reporting, and analytics.
- Strong professional network.
- Effective communication skills, both verbal and written, and excellent interpersonal skills.
- Demonstrated capability to work effectively with cross-functional teams.
- Recognized success as a top-producing salesperson.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
