Hyderabad Telangana Senior it administrator Jobs – 144 Open Jobs Today

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Senior Technical Support Engineer (Salesforce Platform)

Model N -
Hyderabad, Telangana

Apply Now

Job details

Full-time
8 hours ago

Qualifications

BCS
Computer Science
Salesforce Certification
Salesforce
Process improvement
Technical support
SQL
Analysis skills
Bachelor's degree
Data management
APIs
Customer support
Application support
Middleware
SaaS
AI
Communication skills
Analytics

Full job description

Job Description:

We are seeking a highly motivated and customer-focused Senior Technical Support Engineer to provide advanced technical support on Model N Salesforce-based Global Products for our SaaS and RMS (Revenue Management Services) customers. The ideal candidate will possess strong Salesforce platform knowledge, excellent troubleshooting skills, and the ability to communicate effectively with global customers and cross-functional teams. This role requires a proactive individual who can quickly learn new things, investigate complex issues, and drive resolutions that ensure customer success.

Job Responsibilities

Provide advanced technical support to Salesforce-based applications and related integration; diagnose and resolve complex business, configuration, data, and platform issues.

Serve as primary technical point of contact for assigned customers. Build trusted relationships; understand customer organizational structure and business priorities.

Mentor junior support engineers through feedback, code review, and knowledge-transfer sessions.

Conduct root cause analyses on complex issues. Review team members' RCAs; validate investigation depth and remediation approaches.

Organize and lead customer calls, assist with QBRs, and escalation management.

Investigate drivers for customer dissatisfaction; implement improvements. Meet response and resolution time targets.

Create and maintain technical documentation: troubleshooting guides, RCA articles, implementation best practices, knowledge base content.

Drive process improvement initiatives. Identify gaps, propose solutions, and drive adoption.

Collaborate with Product Development, CloudOps, Professional Services, and Customer Success to resolve complex issues.

Lead product upgrades, testing, release validation, and post-deployment support.

Assist customers with configuration, user management, permissions, workflows, and platform best practices.

Job Qualifications:

Technical Skills

6+ years supporting enterprise-level applications for large corporate customers; 3+ years in advanced technical support.

Strong understanding of the Salesforce platform, including:

Salesforce architecture and infrastructure
Security and sharing model
User and permission management
Objects, fields, page layouts, validation rules, workflows, and flows
Reports and dashboards

Salesforce Administrator knowledge and hands-on experience with Salesforce configuration and support activities.

Strong enterprise application architecture, infrastructure, and security knowledge.

Experience with SQL or equivalent data query languages for troubleshooting and analysis.

Knowledge of API integrations, data management, and Salesforce troubleshooting methodologies.

Bachelor's degree in Computer Science, IT, or related field.

Customer Support & Communication

Experience supporting global customers (North America, Europe) in fast-paced environments.

Excellent verbal and written communication; explain complex concepts to technical and non-technical audiences.

Proven ability to manage customer expectations during critical incidents and escalations.

Demonstrated ownership and accountability for issue resolution.

Professional Skills

Strong analytical and problem-solving abilities.

Prioritize multiple complex tasks and competing customer commitments.

Adapt quickly to new products, technologies, and business processes.

Collaborate effectively across global teams.

Leadership ability to mentor others and lead cross-functional initiatives.

Preferred Qualifications

Salesforce Administration certification.

SaaS application support experience in enterprise global environments.

API integrations and middleware platform exposure.

Ticket and knowledge management system experience.

Process improvement and operational efficiency leadership.

Success Factors

Owns issues end-to-end; drives resolution with business context awareness.

Customer-first mindset; builds lasting relationships.

Continuously expands technical and pharma/life sciences business knowledge.

Collaborates effectively across global teams; mentors colleagues.

Proactively improves processes and drives operational excellence.

Communicates professionally in technical and business contexts.

About Model N

Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance.

For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies.

Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster.

Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue, helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth.

At Model N, we are building the next generation of Life Sciences revenue management—where technology, data, AI, and human expertise come together to create meaningful business impact.

Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale.

For more information, visit www.modeln.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior it administrator jobs in hyderabad telangana

Senior Technical Support Engineer (Salesforce Platform)

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Deployment Lead

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