Bhosari I.e. Pune Maharashtra Receptionist Jobs – 158 Open Jobs Today

Customer Service Officer
Mahindra Sahyadri Motors Pvt. Ltd (Swargate) —Swargate, Pune, Maharashtra
- From ₹4,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Health insurance
- Cell phone reimbursement
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Front Desk Executive
Pride Purple Group —Pune, Maharashtra
- English
- Bachelor's degree
- Communication skills

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Personal Assistant to Director
GOEL GANGA DEVELOPMENTS (ANNUJ GOEL GROUP) —Camp, Pune, Maharashtra
Welcome guests, escort them, and ensure they are comfortable. Assist the principal during meetings, both internal and external.
₹50,000 - ₹75,000 a month
Quick apply
Personal Assistant
AGN FOODCRAFTS LLP. —Pune, Maharashtra
Experience working in a startup, hospitality, food & beverage or FMCG business. We're building a business that values quality, honesty and doing things properly…
₹13,000 - ₹30,000 a month
Quick apply
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Customer Service Officer

Mahindra Sahyadri Motors Pvt. Ltd (Swargate)
Swargate, Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
From ₹4,00,000 a year

Benefits

Provident Fund
Health insurance
Cell phone reimbursement

Qualifications

Bachelor's degree
Customer support

Full job description

Job Description: Customer Service Officer

Industry: Automotive (Four-Wheeler Service Dealership)
Department: Customer Experience / Front Office

Job Summary

The Front Office / Customer Experience Officer is responsible for managing all customer-facing operations at the service dealership. This role ensures a seamless, professional, and high-quality customer journey—from vehicle reception to delivery—while maintaining customer satisfaction, retention, and brand loyalty.

Key Responsibilities

1. Customer Experience Management

Ensure superior customer satisfaction at all touchpoints.
Monitor and improve the complete customer journey (booking → reception → service → delivery → feedback).
Handle escalations, complaints, and sensitive customer issues effectively.
Maintain high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).

2. Front Office Operations

Oversee daily front office activities including reception, appointment scheduling, and customer handling.
Ensure proper job card opening, documentation, and communication flow.
Maintain discipline, grooming, and professionalism of front office staff.
Implement standard operating procedures (SOPs).

3. Team Management

Lead, train, and supervise service advisors, receptionists, and customer support staff.
Conduct regular training on customer handling, communication, and product knowledge.
Set performance KPIs and monitor team productivity.

4. Customer Communication

Ensure timely updates to customers regarding service status, delays, and costs.
Standardize communication scripts and follow-ups.
Manage customer feedback calls and post-service follow-ups.

5. Process & Quality Control

Ensure adherence to dealership and OEM guidelines.
Audit job cards, invoices, and customer interaction quality.
Coordinate with workshop, parts, and billing teams for smooth operations.

6. Complaint Handling & Retention

Resolve customer complaints with empathy and professionalism.
Analyze recurring issues and implement corrective actions.
Build long-term customer relationships and improve retention rate.

7. MIS & Reporting

Prepare daily/weekly/monthly reports on:
Customer satisfaction
Footfall and conversion
Repeat customers
Complaint resolution
Track KPIs and suggest improvements.

8. Coordination & Cross-Functional Work

Act as a bridge between customers and internal departments (Workshop, Parts, Billing).
Ensure timely vehicle delivery and service commitments.

Job Types: Full-time, Permanent

Pay: From ₹400,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

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