Bengaluru, Karnataka Accenture Jobs – 13132 Open Jobs Today

RRN00017015 - Service Desk Associate
Accenture —Bengaluru, Karnataka
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- Software troubleshooting
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Analyst- Program Management
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
- Full-time
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Risk and Compliance Specialist
Accenture —Bengaluru, Karnataka
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Specialist/Team Lead- Program Management
Accenture —Bengaluru, Karnataka
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Business Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
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Accenture —Bengaluru, Karnataka
- Full-time
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
- Full-time
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Accenture —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
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Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
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Clinical Data Svs Associate
Accenture —Bengaluru, Karnataka
- Full-time
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Delivery Operations Associate Manager-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Delivery Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
Transitions Analyst
Accenture —Bengaluru, Karnataka
- Full-time
12d

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RRN00017015 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017015 - Service Desk Associate

Analyst- Program Management

Procurement Practice Analyst

Custom Software Engineer

Operations Engineer

Payroll Operations Associate

Procure to Pay Operations Specialist

Risk and Compliance Specialist

Specialist/Team Lead- Program Management

Business Operations Analyst

Business Advisory Associate

Record to Report Ops Specialist

Central Operations Planner – Analyst

Inbound Sales Representative New Associate

Inbound Sales Representative New Associate - Voice

HR Service Delivery Analyst

Clinical Data Svs Associate

Delivery Operations Associate Manager-Voice

Delivery Operations Analyst

Transitions Analyst

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