Saravanampatti Coimbatore Tamil Nadu Customer service manager Jobs – 152 Open Jobs Today

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Rentokil Initial —Coimbatore, Tamil Nadu
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Field Sales Executive - Coimbatore

Rentokil Initial -
Coimbatore, Tamil Nadu

Quick apply

Job details

Full-time

Qualifications

Google Suite
PCI
Sales
Customer service
Facilities management
Upselling
Sales
Bachelor's degree
Direct sales
Communication skills
Negotiation

Full job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales):

Achieve sales targets as per the branch's approved business plan
Execute sales promotion activities within the assigned territory
Ensure all Sales KPIs are achieved on a month-on-month basis
Identify and follow up with prospective customers; respond to enquiries within defined timelines
Maximise the conversion of enquiries into confirmed orders
Ensure contract renewals are in line with company expectations
Track market developments and identify new business opportunities
Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

Ensure high-quality service delivery to all customers
Maintain strong liaison and communication with clients
Prepare and submit customer reports promptly
Address customer complaints and work with Operations and Back Office to resolve them effectively
Conduct detailed site inspections and SRAs
Generate quotations through the system as per company guidelines
Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
Set realistic and accurate customer expectations regarding pest management services
Capture correct and complete customer information (email, two contact numbers, address with landmarks)
Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
Ensure new sales are visible in iCABS for planning and execution via Service Companion
Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

- Ensure timely invoice submission and obtain necessary acknowledgements
- Coordinate with the Back Office for accurate and timely invoicing
- Share costings and customer expectations with Operations in advance
- Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

- Ensure timely and accurate updates in all sales-related systems
- Prepare daily and monthly sales reports
- Maintain an updated and organised customer database

Key Result Areas:

- Business Development (Sales)
- Upselling
- Renewals (if assigned)
- Calls / Survey / Quotations/ PDSA as per the Regional plan
- Collection & DSO
- Customer Service
- On-Time Invoice Submission

Competencies (Skills essential to the role):

- Strong interpersonal and networking abilities
- Effective verbal and written communication skills
- Proficient in client negotiation
- Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement:

- Any Graduate (Any discipline)
- Proficient in MS-Office/G-Suite
- Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.
- Minimum 2 years of direct sales experience in Facilities Management services
- Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred)

Role Type / Key working relationships:

- Field Sales - Individual Contributor Role
- External team- Customers and Customer representative

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Service
Relationships
Teamwork
Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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customer service manager jobs in saravanampatti coimbatore tamil nadu

Field Sales Executive - Coimbatore

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Executive - Credit Controller - Coimbatore - RIHI

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