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Assistant Director – Business Training
AccessHealthcare —Chennai, Tamil Nadu
- Full-time
- Management
- English
19h
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HSBC Global Services Limited —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Team management
- Leadership
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Assistant Director – Business Training

AccessHealthcare -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
19 hours ago

Qualifications

Management
English
English

Full job description

JOB SUMMARY

This role is responsible for leading end-to-end process training strategy and execution for one of the strategic business verticals at Access Healthcare Services. The Assistant Director will lead a team of process trainers and supervisors based in Chennai. This is a work-from-office role focused on driving training effectiveness, operational readiness, and alignment with business goals.

JOB LOCATION: Chennai

Key Responsibilities:

Training Management

Develop, implement, and continuously enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.

Cross-functional Collaboration

Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.
Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.

Governance and Reporting

Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President – Training.
Participate in projects as directed by CDO or VP – Training

People Management

Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.
Manage division budgets

Education

Undergraduate Degree in English, Management, Training & Development, or a related field.
Additional certifications in Training & Development, Instructional Design, or Healthcare RCM will be an added advantage.

Experience and Qualification:

Experience

12+ years of experience in RCM BPO domain
Minimum 5 years of experience in Training function
Should currently be at Senior Manager level or above for at least 2 years

Key Skills

Training Strategy & Learning Program Management
Curriculum Design & Instructional Development
Leadership & People Development
Stakeholder & Client Management
Learning Technologies (CBT, LMS, Multimedia)
Data Analytics & Training Governance
Change Management & Coaching
Budget & Resource Planning

Work type:

Full-Time
Work from Office

Apply Now

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Assistant Director – Business Training

SVP, Head of Regulatory reporting HCIB

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JOB SUMMARY

JOB LOCATION: Chennai

Key Responsibilities:

Experience and Qualification:

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