Bengaluru, Karnataka Accenture Jobs – 13309 Open Jobs Today

Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Packaged/SaaS Application Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Mentoring
- APIs
Learning Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- B.Sc
1d
Customer Service Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
1h
Learning Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- B.Sc
1d
Workforce Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Program/Project Management Representativ
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer networking
1h
Capital Markets Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Banking
Operations Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Procure to Pay Operations Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Banking Advisory Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
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Product Owner
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
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Business Transformation Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Master's degree
- Bachelor's degree
Customer Service New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Analysis skills
- Communication skills
Risk and Compliance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
9h
Customer Service Analyst - Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Customer service
- Analysis skills
Sales Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Program/Project Management Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Project management
- AI
- Communication skills
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills

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Customer Service Analyst

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Customer service
Salesforce
English
Bachelor's degree
Typing
Communication skills

Full job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Client Relationship Management team is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.
What are we looking for? Must have/ minimum requirement. · US Retirement Services domain – Defined Contributions and Defined Benefits · Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.) · Knowledge and understanding of corporate/group retirement plans (403(b), 401(k) and 457 plans) including: retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations. · US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services. · Knowledge of handling Participant Census data. · Review and updates plan configuration fields. · Good Attention to detail with research and timely resolution ability. · Ability to work in centers of excellence model. · Excellent written communication skills · ASPPA Certified (Preferred) · CRPS (Preferred) · Excellent verbal and written communication skills; voice support experience required Work Experience · 3+ Years Preferred Roles & Responsibilities: · Assist Client Facing personnel on middle office and back-office activities. · Support Plan Sponsors and Administrators on plan level activities that include but are not limited to Money In, Money Out, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, Data Correction, NIGO Processing · Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations. · Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support. · Assist clients in correction of any plan / participant level data issues. · Co-ordinate between client facing and operations teams to resolve client issues/escalations. Skillset: · Graduate (mandatory), preferably from commerce background · Experience in the US retirement industry. · Flexible to work in US Shifts (Across time zones based on business requirement) is a must. · Good verbal & written communication skills in English · Good typing skill and attention to detail. · Good working knowledge of MS Excel
Roles and Responsibilities: •Key Responsibilities and Duties • Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. • Respond to client service needs and own end to end identified tasks through a centralized service model. • Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, • Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products. • Submits and tracks service request work items appropriately in partnership with business partners. • Subject Matter Expertise: Guide team members on domain / process aspects. • Perform Root cause analysis on errors/ service issues. • Lead process improvement initiatives and ensure SLA adherence. • Manage team performance and engagement during critical situations. • Maintain strong client relationships and manage daily servicing of group retirement plans. • Maintain compliance calendars and ensure timely execution of annual tasks. • Proactively address client and participant inquiries and service requests. • Conduct plan review meetings with boards, committees, and executives. • Manage pre/post meeting tasks: reports, reviews, amendments, fund changes, and documentation. • Coordinate audit support, Form 5500 filings, and compliance testing with home office. • Support client retention and growth within assigned book of business. • Identify opportunities for service model enhancements and contribution increases. • Collaborate with regional teams to deliver client services effectively. • Partner with Plan Sponsors and Specialists to design participant education campaigns. • Maintain Salesforce records: contact data, plan info, and client tasks.

Any Graduation

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accenture jobs in bengaluru, karnataka

Customer Service Analyst

Packaged/SaaS Application Engineer

Learning Operations New Associate

Customer Service Associate-Voice

Learning Operations Associate

Workforce Services Analyst

Program/Project Management Representativ

Capital Markets Operations Analyst

Operations Engineer

Procure to Pay Operations Specialist

Banking Advisory Analyst

Product Owner

Business Transformation Manager

Customer Service New Associate-Voice

Risk and Compliance Analyst

Customer Service Analyst - Voice

Sales Operations Associate

Application Tech Support Practitioner

Program/Project Management Lead

Capital Markets Services Associate

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