Bengaluru, Karnataka Accenture Jobs – 13255 Open Jobs Today

RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
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- Microsoft Office
Quality Assurance Analyst
Accenture —Bengaluru, Karnataka
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Procure to Pay Operations Senior Analyst
Accenture —Bengaluru, Karnataka
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IT Customer Service Representative
Accenture —Bengaluru, Karnataka
- Full-time
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Customer Service Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
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- Analysis skills
- Communication skills
Business Advisory Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
Risk and Compliance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
6h
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Accenture —Bengaluru, Karnataka
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- Databases
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Record to Report Ops Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- English
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- Bachelor's degree
8d
Contract Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
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Trust & Safety Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
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7d
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
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Health Admin Services New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Order to Cash Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
Graphic & Visual Design Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
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Program/Project Management Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Project management
13d
Product Owner
Accenture —Bengaluru, Karnataka
- Full-time
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Workplace Health & Safety Manager
Accenture —Bengaluru, Karnataka
- Full-time
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Workforce Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
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RRN00017016 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

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accenture jobs in bengaluru, karnataka

RRN00017016 - Service Desk Associate

Quality Assurance Analyst

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IT Customer Service Representative

Customer Service Associate-Voice

Business Advisory Associate

Risk and Compliance Analyst

Custom Software Engineering Analyst

Record to Report Ops Specialist

Contract Specialist

Trust & Safety Associate

Capital Markets Services Associate

Health Admin Services New Associate

Order to Cash Operations New Associate

Graphic & Visual Design Associate

Program/Project Management Lead

Product Owner

Workplace Health & Safety Manager

Workforce Services Associate

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