Bengaluru, Karnataka Accenture Jobs – 13325 Open Jobs Today

IT Customer Service Representative Copy 03
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Windows
- Computer networking
Workforce Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
8d
Inside Sales Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Sales
- Communication skills
Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- DevOps
- Continuous improvement
2h
Customer Contact Comms Analyst-voice
Accenture —Bengaluru, Karnataka
- Full-time
- Hospitality
- Communication skills
- Hotel experience
2h
HR Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Human resources
- Phone etiquette
2h
Data Eng, Mgmt & Governance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
2h
Quality Assurance Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
2h
Packaged/SaaS App Engineering Lead
Accenture —Bengaluru, Karnataka
- Full-time
- APIs
2h
AI Strategy Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- AI
2h

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IT Customer Service Representative Copy 03

Accenture -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Computer Science
MCP
CCNA
Windows
ITIL
IT support
Computer networking
Communication skills
CompTIA A+

Full job description

As an IT Customer Support Analyst, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively.

Roles & Responsibilities:

Manage Incident, Issues and Outage management, Investigation, and restoration.
Collaborate with cross-functional teams to ensure timely resolution of issues.
Ensure compliance with IT policies, procedures, and standards are followed.
Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices.
Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team.
Stay informed about emerging technologies and trends in IT support.
Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.
Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed.
Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Windows & Cloud Management.
Good To Have Skills: Experience with Desktop Transformation, Microsoft 365, and Network Infrastructures.
Strong understanding of IT Operations and Service Management.
Knowledge on ITIL processes and methodologies.
Strong knowledge of hardware, software, and networking concepts.
Experience with incident, problem and change management processes.
Knowledge of IT policies, procedures, and standards.
Excellent communication and Collaboration skills.
Proven experience in providing technical support in a corporate environment, preferably supporting executive-level staff.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Familiarity with IT security best practices and data privacy regulations.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Cloud, or Cisco Certified Network Associate (CCNA) are a plus.
Strong problem-solving skills and a customer-centric approach to IT support.
Proficiency in troubleshooting technical issues and providing timely solutions.

Qualifications:

Candidate should have a minimum of 4+ years of experience in Microsoft Windows & Cloud Management.
The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions.
Work from Office & in multiple Shifts.

Apply Now

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accenture jobs in bengaluru, karnataka

IT Customer Service Representative Copy 03

Workforce Services Associate

Inside Sales Lead

Application Tech Support Practitioner

Customer Contact Comms Analyst-voice

HR Service Delivery Analyst

Data Eng, Mgmt & Governance Analyst

Quality Assurance Practitioner

Packaged/SaaS App Engineering Lead

AI Strategy Practitioner

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