Bengaluru, Karnataka Accenture Jobs – 13133 Open Jobs Today

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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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AI/ML Computational Science Associate
Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Senior Analyst- Program Management
Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Cloud Operations Administrator
Accenture —Bengaluru, Karnataka
- Full-time
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6d
Capital Markets Services New Associate
Accenture —Bengaluru, Karnataka
- Full-time
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RRN00017015 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017015 - Service Desk Associate

Customer Service Senior Analyst

Application Support Engineer

Infra Tech Support Practitioner

Application Support Engineer

Application Support Engineer

Measurement and Reporting Associate

Workforce Services Analyst

Operations Engineer

Delivery Lead Manager

Trust & Safety New Associate

Procure to Pay Operations Specialist

AI/ML Computational Science Associate

Business Advisory Associate-Messaging

Custom Software Engineer

Senior Analyst- Program Management

Business Operations Analyst

Record to Report Operations New Associate

Cloud Operations Administrator

Capital Markets Services New Associate

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