Bengaluru, Karnataka Accenture Jobs – 13136 Open Jobs Today

RRN00017015 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Procure to Pay Operations New Associate
Accenture —Bengaluru, Karnataka
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Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
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Supply Chain Operations Associate
Accenture —Bengaluru, Karnataka
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- Microsoft Excel
- Bachelor's degree
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Customer Service New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
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- Bachelor's degree
14d
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- In-person
Procure to Pay Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
12d
Order to Cash Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
Risk and Compliance Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
IT Customer Service Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Windows
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IT Service Management Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Order to Cash Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Finance
Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Windows
- Analysis skills
2d
Record to Report Ops New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
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- Work from home
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Bachelor's degree
5d
Analyst- Program Management
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Bachelor's degree
- Software development
Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
RRN00016824 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Sales Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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RRN00017015 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017015 - Service Desk Associate

Procure to Pay Operations New Associate

Application Support Engineer

Supply Chain Operations Associate

Customer Service New Associate

Infra Tech Support Practitioner

Procure to Pay Operations Associate

Order to Cash Operations New Associate

Risk and Compliance Associate

IT Customer Service Representative

IT Service Management Analyst

Order to Cash Operations Associate

Application Tech Support Practitioner

Record to Report Ops New Associate

Customer Service Associate

Analyst- Program Management

Application Support Engineer

Application Tech Support Practitioner

RRN00016824 - Application Tech Support Practitioner

Sales Operations Analyst

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