Job Title: Presales Executive
Location: West Pune (Tathawade)
Experience Required: 2-4 years (Real Estate/Presales experience preferred)
Job Summary:
We are seeking a dynamic and customer-focused Presales Executive to manage inbound and outbound leads, nurture customer relationships, and drive qualified site visits. The ideal candidate will play a pivotal role in the sales funnel by engaging prospective buyers, qualifying leads, and collaborating closely with sales and marketing teams to ensure seamless customer journeys.
Key Responsibilities:
1. Lead Management
Handle inbound and outbound leads generated via digital campaigns, events, social media, and referrals.
Maintain and update leads in Paramatra CRM with accurate and timely data entries.
Conduct regular follow-ups through calls, emails, and messages to nurture and qualify leads.
2. Initial Customer Interaction
Engage with prospective customers to understand their needs, preferences, and budgets.
Provide comprehensive project information covering location, amenities, pricing, and construction updates.
Address initial customer queries and create a positive experience to encourage deeper engagement.
3. Lead Qualification
Assess leads based on interest level, buying stage, and decision-making process.
Categorize leads into hot, warm, and cold segments and prioritize follow-ups accordingly.
Schedule and confirm site visits for qualified leads.
4. Achieve Monthly Site Visit Targets
Meet or exceed assigned monthly site visit targets by proactive follow-ups.
Coordinate and schedule convenient site visit timings with customers.
Work closely with the sales team to ensure seamless and impactful site visits.
5. Customer Relationship Management
Build and maintain strong relationships with potential buyers through professional, consistent communication.
Address and resolve queries promptly to maintain interest and trust.
Collect feedback post-site visits to enhance sales pitches and follow-up strategies.
6. Follow-Up Management
Conduct timely, consistent follow-ups to keep leads engaged during the decision-making journey.
Re-engage warm/cold leads to drive conversions and move them through the sales funnel.
Log all follow-up activities and outcomes in Paramatra CRM for tracking purposes.
7. Coordination with Sales Team
Share detailed lead information and insights with the sales team for smooth handovers.
Align closely with sales for effective lead transitions and closure support.
8. Reporting & Analytics
Utilize Paramatra CRM for tracking lead status, follow-up activities, and site visit conversions.
Prepare and submit daily, weekly, and monthly reports on leads, follow-ups, and site visit achievements.
Analyze lead data to identify trends and suggest process improvements.
9. Collaboration with Marketing
Provide feedback on lead quality and marketing campaign performance.
Suggest campaign improvements based on customer interactions and insights.
Support marketing initiatives like events, campaigns, and exhibitions to drive lead generation.
10. Market Knowledge
Stay updated on real estate market trends, competitor offerings, pricing, and customer preferences.
Understand and effectively communicate project USPs to potential customers.
11. CRM Management
Accurately log customer interactions, follow-ups, site visits, and feedback in Paramatra CRM.
Maintain data hygiene by regularly updating lead statuses and notes.
12. Team Collaboration
Collaborate with fellow presales executives to manage lead pipelines and ensure adequate coverage.
Participate actively in team meetings to discuss progress, challenges, and solutions.
13. Professionalism & Soft Skills
Demonstrate excellent communication and interpersonal skills to build rapport with customers.
Handle customer inquiries with professionalism, timeliness, and accuracy.
Maintain a customer-centric approach and a positive attitude in all interactions.
Key Skills & Competencies:
✅ Strong communication & interpersonal skills
✅ Ability to multitask and prioritize leads
✅ Customer-centric mindset
✅ Proficiency in CRM tools (preferably Paramatra CRM)
✅ Attention to detail and data accuracy
✅ Target-driven with proactive follow-up approach
Education & Experience:
Graduate in any discipline (Marketing/Business preferred)
2-4 years of experience in presales, inside sales, or tele-calling (real estate industry preferred)
Interested candidates can apply on [email protected] or contact 7028444713.
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
