Assam Service business manager Jobs – 119 Open Jobs Today

Service Business Manager
Mahindra & Mahindra Ltd —Guwahati, Assam
- Analysis skills
- Bachelor's degree
5d
Branch Manager - DSF - North Lakhimpur
Aditya Birla Group —Assam
MGR (SALES - PB) North-East
Bajaj Auto —Assam
- Conflict management
Area Manager - Concrete
Sika —Guwahati, Assam
- Full-time
Quick apply
Agency ABM-TIED -Nagaon
Aditya Birla Group —Assam
Regional Business Development Manager – School Partnerships
Success Guru Empowerment Hub Pvt Ltd —Guwahati, Assam
- ₹60,000 - ₹70,000 a month
- Full-time
- Sales
- Marketing
- English
Quick apply
Customer Relationship Manager
M/S Agni Services —Guwahati, Assam
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Microsoft Office
- Master's degree
Quick apply
Assistant | Deputy Sales Manager
Sika —Guwahati, Assam
- Full-time
- Bachelor's degree
Quick apply
Area Manager - Sales, Guwahati
Bosch Group —Guwahati, Assam
- Full-time
- Sales
- Master's degree
- Analysis skills
Quick apply
11d
Sr Regional Training Manager - Indian Bank - Guwahati
Aditya Birla Group —Assam
- Recruiting
General Manager - Mall Operations
PRM Begraj Group —Siliguri, Guwahati, Assam
- ₹80,000 - ₹95,000 a month
- Full-time
- Schematics
- English
- Electrical experience
Quick apply
HR & Admin Head
Joyshree Powerol —Guwahati, Assam
- ₹55,000 - ₹60,000 a month
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick apply
Cluster Manager – School Partnerships & Success
Tactile education services (p) LTD —Guwahati, Assam
- ₹40,000 - ₹45,000 a month
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
- Paid time off
- Flexible schedule
Quick apply
3d
Front Office Manager
Radisson Hotel Group —Guwahati, Assam
- Full-time
- Microsoft Office
- Administrative experience
- 12th Pass
- Flexible schedule
Quick apply
Cinema Manager
TNZ Cinemas —Tezpur, Assam
- From ₹40,000 a month
- Weekend availability
- Inventory control
- Bachelor's degree
- Team management
- Flexible schedule
Quick apply
Tender & Bid Management Specialist
Insight Brandcom Private Limited —Guwahati, Assam
- ₹35,000 - ₹40,000 a month
- Email
- English
- Microsoft Office
- Master's degree
Quick apply
Cluster Manager - Indian Bank - Dibrugargh
Aditya Birla Group —Assam
- Human resources
Training Manager
Aditya Birla Group —Assam
- Health insurance
Operation Manager
Hilton —Guwahati, Assam
- Weekend availability
- Hospitality
- English
- Business Administration
15h
Area Sales Manager (ASM)
Saburi Ply —Dibrugarh, Assam
- ₹50,000 - ₹70,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Cell phone reimbursement
Quick apply

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Service Business Manager

Mahindra & Mahindra Ltd -
Guwahati, Assam

Apply Now

Job details

5 days ago

Qualifications

After-sales service
Sales
Analysis skills
Bachelor's degree
Network management
Automotive service
B.E.
Business management

Full job description

Responsibilities & Key Deliverables
Service Business Performance Management
Drive overall growth of service-related revenue streams, including Service Programmes, Parts, Consumables, and Accessories.
Implement strategic initiatives to maximize profitability across service operations.
Ensure compliance with company policies, operational standards, and service quality requirements.
Dealer Efficiency & Profitability Improvement
Enhance workshop efficiency through adherence to operational standards, including same-day delivery, accurate time and cost estimates, optimum bay utilization, and improved technician productivity.
Analyze service performance data to identify operational inefficiencies and performance gaps.
Develop and implement corrective action plans, while monitoring progress to achieve measurable improvements.
Partner with dealer management teams to align workshop operations with business objectives and customer satisfaction goals.
Service Campaigns & Digital Initiatives Execution
Support the design, execution, and continuous improvement of customer engagement and service campaigns.
Drive adoption of digital initiatives within after-sales operations to improve customer experience and business performance.
Collaborate with cross-functional teams to leverage technology for enhanced operational efficiency, customer reach, and service effectiveness.
Corporate & Fleet Business Development
Build and maintain strong relationships with fleet customers, corporate accounts, and strategic partners.
Ensure delivery of comprehensive after-sales support tailored to customer operational requirements.
Identify opportunities to expand service offerings and strengthen long-term business partnerships.
Enhance customer satisfaction and business growth through value-driven engagement.
Channel Expansion Analysis & Research
Conduct detailed analysis of vehicle parc, competitor presence, market potential, and customer concentration within the assigned territory.
Generate actionable insights and recommendations to support channel expansion and service network growth.
Provide data-driven inputs to the channel team for strategic planning and market development initiatives.

Preferred Industries
Education Qualification

We seek professionals with a strong technical background and formal education in engineering disciplines relevant to the automotive industry. The ideal candidate should have one or more of the following qualifications:

Bachelor of Engineering (B.E./B.Tech) in Mechanical, Automotive, or related branches.

Possession of these qualifications will ensure a solid foundation to understand the technical aspects of vehicle servicing and repair processes. Additional certifications or training in automotive service management, quality control, or related spheres will be considered advantageous.

Continual learning and development are encouraged to stay abreast of evolving technology and practices within the automotive service domain.

General Experience

The role requires a minimum of 5 years' demonstrated experience within automotive after-sales service, customer care, or related fields focusing on service business management. Experience should include progressive responsibilities contributing to service revenue growth, dealer network management, and implementation of service excellence initiatives.

Proven experience in facilitating workshop process improvements, managing service campaigns, and driving digital initiatives is essential. Prior engagement with corporate and fleet customers to understand and fulfil their after-sales requirements will be beneficial.

Experience in data-driven decision-making, performance analysis, and liaising with cross-functional teams to deliver business objectives will be important for excelling in this role. Candidates with hands-on knowledge in implementing operational efficiencies and customer-centric service solutions are highly preferred.

Critical Experience

The critical experiences that the candidate must bring to this role include:

Service Business Growth: Proven track record of increasing service revenues specifically through successful management of service programmes, parts, consumables, and accessories sales.
Dealer Network Management: Expertise in improving dealer workshop performance, driving adherence to operational processes, optimising resource utilisation, and enhancing technician productivity.
Campaign & Digital Execution: Demonstrable success in planning, executing, and monitoring customer service campaigns complemented with digital initiatives aimed at driving customer engagement and service uptake.
Strategic Relationship Building: Skilled at developing and sustaining partnerships with corporate and fleet customers, delivering customised after-sales support solutions.
Market & Channel Analysis: Strong analytical abilities to assess vehicle parc, competitor footprint, and customer distribution to recommend effective channel expansion strategies.

Additionally, familiarity with automotive industry standards, regulatory compliance, and continuous improvement methodologies will be highly valued to achieve excellence in the Assistant Area Customer Care Manager role.

System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning

Job Segment: Engineer, Automotive, Engineering

Apply Now

Refine Your Search

service business manager jobs in assam

Service Business Manager

Branch Manager - DSF - North Lakhimpur

MGR (SALES - PB) North-East

Area Manager - Concrete

Agency ABM-TIED -Nagaon

Regional Business Development Manager – School Partnerships

Customer Relationship Manager

Assistant | Deputy Sales Manager

Area Manager - Sales, Guwahati

Sr Regional Training Manager - Indian Bank - Guwahati

General Manager - Mall Operations

HR & Admin Head

Cluster Manager – School Partnerships & Success

Front Office Manager

Cinema Manager

Tender & Bid Management Specialist

Cluster Manager - Indian Bank - Dibrugargh

Training Manager

Operation Manager

Area Sales Manager (ASM)

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