Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You'll Do
In this role, you will contribute to sustaining and quality improvements across Teradata database systems, ensuring reliability, correctness, and customer trust for mission-critical, large-scale workloads.
You will focus on diagnosing and resolving customer-impacting issues, particularly within Teradata's strategic data access and lakehouse integration capabilities, including NOS (Native Object Store), OFS (Open File System), and OTF (Open Table Format). Own and support DSA for NOS/OFS/OTF, including the B/G migration process.
You will:
- Investigate, diagnose, and resolve customer-impacting issues across DBS and strategic subsystems including NOS, OFS, and OTF.
- Analyze issues involving SQL Engine, data access paths, execution behavior, cloud storage integration, resource management, and cross-component interactions.
- Develop and deliver high-quality code fixes, diagnostic enhancements, and product improvements.
- Partner with SQLE, PDE, Storage, NOS, OFS, OTF, Cloud, and Performance Engineering teams to resolve complex technical issues.
- Support customer escalations and contribute to resolution of high-priority production incidents.
- Participate in root cause analysis and corrective actions for recurring customer issues.
- Collaborate with Product Engineering and System Performance Engineering teams to improve product quality and reliability.
- Improve diagnostic tools, troubleshooting methodologies, and sustaining engineering practices.
- Contribute to release readiness activities, including validation, risk assessment, and customer impact evaluation.
- Build technical expertise in NOS, OFS, and OTF while expanding knowledge of DBS internals and related platform components.
- Share technical knowledge through documentation, troubleshooting guides, and collaboration with team members.
Success in this role looks like:
- Customer issues are resolved effectively and with high quality.
- Code fixes are delivered promptly and meet quality expectations.
- Technical investigations consistently identify the underlying root cause.
- NOS, OFS, and OTF quality and supportability improve through engineering contributions.
- Customer escalations receive timely and effective engineering support.
- Diagnostic skills and subsystem expertise continue to grow.
- Strong working relationships are established across Sustaining, Product Engineering, Support, and Performance Engineering teams.
- Product quality and customer trust improve through sustained engineering contributions.
Who You'll Work With
On our team, we operate at the intersection of sustaining engineering, performance engineering, database engine development, cloud integration, and customer escalation support.
You will work closely with:
- Sustaining and System Performance Engineering teams
- SQLE, NOS, OFS, OTF, and PDE engineering teams
- Customer support and escalation teams
- Product management and release engineering teams
This role reports into Sustaining Engineering leadership and requires strong collaboration across global engineering organizations.
Our team plays a critical role in:
- Protecting customer trust through consistent, high-quality platform behavior at scale.
- Ensuring correctness, reliability, and performance across DBS and strategic data access technologies.
- Enabling successful customer adoption of cloud-native analytics, lakehouse integrations, and AI-driven workloads.
- Driving continuous improvements in product quality, supportability, and operational excellence.
What Makes You a Qualified Candidate
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
- 5+ years of professional software engineering experience developing or supporting database systems, distributed systems, or large-scale data platforms.
- Working knowledge of Teradata DBS internals and architecture.
- Experience supporting, developing, or troubleshooting one or more strategic Teradata subsystems including NOS, OFS, or OTF.
- Experience diagnosing and resolving technical issues in production environments.
- Understanding of database execution behavior, concurrency, resource management, reliability, and performance fundamentals.
- Experience analyzing logs, traces, dumps, diagnostics, and system-level evidence to identify root causes.
- Experience developing software using C, C++, Java, Python, or similar languages.
- Strong problem-solving, communication, and teamwork skills.
What You'll Bring
- Practical experience with Teradata DBS architecture and internal platform components.
- Experience supporting or developing NOS, OFS, or OTF capabilities, including troubleshooting database engine, storage access, metadata processing, or Java UDF execution paths.
- Strong troubleshooting skills across database, storage, cloud, networking, and platform technology layers.
- Experience supporting customer-facing production issues.
- Familiarity with object storage technologies, cloud-native data access patterns, and lakehouse architectures.
- Strong proficiency in C, C++, and Java, with solid understanding of data structures, algorithms, concurrency, memory management, and performance optimization
- Experience using observability, diagnostics, and performance analysis tools..
- Ability to distinguish customer-visible symptoms from underlying technical causes.
- Experience working in globally distributed engineering environments.
- Strong ownership mindset and commitment to product quality and customer success.
- Flexibility to work US business hours and support third-shift schedules when business needs require.
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Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
