Dam Dam West Bengal Team lead for non voice process Jobs – 14 Open Jobs Today

Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
- ₹18,000 - ₹28,000 a month
- Full-time
- English
- Analysis skills
- Communication skills
Quick apply
Buisness Development Manager
V3 Outsourcing Sol Pvt Ltd —Kolkata, West Bengal
- Up to ₹80,000 a month
- Full-time
- English
- Business development
- Travel
- Paid time off
- Food provided
Quick apply
Digital-Senior
EY —Kolkata, West Bengal
- Azure
- Computer Science
- Master's degree
- Health insurance
ADN - Germany-Senior
EY —Kolkata, West Bengal
- Microsoft Outlook
- Project management
- Bachelor's degree
Sharepoint Senior
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Azure
- Computer Science
1d
Trainee Process Consultant
Sagility —Block B, Kolkata, West Bengal
- Customer service
- English
- Microsoft Office
ADN - BCM-Senior
EY —Kolkata, West Bengal
- Microsoft Outlook
- Project management
- Bachelor's degree
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
1d
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
Process Developer accounts payable
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
Implement quality assurance procedures to uphold strict criteria for moderation. Prepare reports and analyze call center data to improve processes, ensure…
₹18,000 - ₹28,000 a month
Quick apply
Associate Analyst- II Kolkata
AML RightSource India Private Limited —Kolkata, West Bengal
As an Associate Analyst II, you research and analyze various sources of data and provide written summaries of recommendations and conclusions as it relates to…
Quick apply
12d

I want to receive the latest job alerts for team lead for non voice process in dam dam west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team lead for non voice process jobs near dam dam west bengal

Process Lead jobs in Kolkata, West Bengal

Hr Manager jobs in Vadodara, Gujarat

Operations Manager jobs in Vadodara, Gujarat

Development Manager jobs in Malad, Mumbai, Maharashtra

Development Manager jobs in Gachibowli, Hyderabad, Telangana

Product Manager jobs in Chennai, Tamil Nadu

Development Manager jobs in Tirupur H.o, Tamil Nadu

Manager jobs in Chennai, Tamil Nadu

Development Manager jobs in Baddi, Himachal Pradesh

Software Developer jobs in Hyderabad, Telangana

Web Developer jobs in Indore, Madhya Pradesh

Senior Sharepoint Developer jobs in Bengaluru, Karnataka

Java Developer Fresher jobs in Bengaluru, Karnataka

Process Lead jobs in Ahmedabad, Gujarat

Domestic Voice Process jobs in Bengaluru, Karnataka

Team Lead Bpo jobs in Gurugram, Haryana

Teleperformance Work From Home,chat Process jobs in Indore, Madhya Pradesh

Tamil Voice Process jobs in Chennai, Tamil Nadu

Accounts Payable Clerk jobs in Noida, Uttar Pradesh

Accounts Payable Clerk jobs in Chandigarh, Chandigarh

Team Lead For Non Voice Process

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹18,000 - ₹28,000 a month

Qualifications

Bengali
English
Analysis skills
Quality assurance
Communication skills

Full job description

Job title: Team L ead_ Content Moderation

Working Location: Kolkata, India.

Job Description:

Our International company is seeking TL for Content Moderation in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Key Responsibilitie

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualification

Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Please note candidate has to be open with rotational shift with 2 rotational week off

Quick apply

Refine Your Search

team lead for non voice process jobs in dam dam west bengal

Team Lead For Non Voice Process

Buisness Development Manager

Digital-Senior

ADN - Germany-Senior

Sharepoint Senior

Trainee Process Consultant

ADN - BCM-Senior

Associate - Customer Care - Non - Voice 5A

Associate - F&A - AP 5A

Process Developer accounts payable

Other jobs to consider

I want to receive the latest job alerts for team lead for non voice process in dam dam west bengal

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected