Dlf Ph Iii Gurugram Haryana Bpo business support specialist Jobs – 13 Open Jobs Today

BPO Business Support Specialist
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Customer service
- Continuous improvement
- Commuter assistance
- Health insurance
Product Support Specialist
roblox —Gurugram, Haryana
- Monday to Friday
- CRM software
- Data analysis skills
- SQL
Director, Global HR Consultant Lead, JBS
JLL —Gurugram, Haryana
- Management
- Master's degree
- Project management
- Health insurance
Senior Assistant Vice President-Business Management -Professional Services
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Management
- Salesforce
Proactive Moderation Operations Specialist
roblox —Gurugram, Haryana
- Weekend availability
- Analysis skills
- Bachelor's degree
Technical Support Specialist
Mentor E Services —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Health insurance
PRACTICE DELIVERY LEAD L1
Wipro Limited —Malviya Nagar, Delhi, Delhi
- Engineering
- Bachelor's degree
- Business Administration
5d
Sales Prog & Incentive Mgmt Assoc Mgr
Accenture —Gurugram, Haryana
- Full-time
- Finance
- Human resources
- Agile
IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
2422744-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Computer Science
- Project management
3562952-Senior Manager
EXL Service —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
SAP Senior Solution Specialist – FICO
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Project management
Quick apply

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BPO Business Support Specialist

NTT Ltd -
Gurugram, Haryana

Apply Now

Job details

Benefits

Commuter assistance
Health insurance

Qualifications

Sales
Customer service
Call center experience
Continuous improvement
Agile
Communication skills

Full job description

QA - About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Work Schedule Benefits:

Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary

The Quality Analyst is responsible for evaluating customer interactions, ensuring adherence to quality and compliance standards, and providing actionable insights to improve customer experience and sales effectiveness.

Key Responsibilities

Quality Monitoring Evaluation

Monitor customer interactions (calls and transactions) using defined quality scorecards
Ensure evaluation covers compliance, customer experience, and sales competency
Maintain accuracy and consistency in quality scoring

Sampling Governance

Ensure sampled interactions are random and representative as per defined governance guidelines
Manage work volume to meet weekly/monthly sampling targets
Maintain monitoring trackers and ensure adherence to SLAs

Feedback Coaching Support

Provide detailed, structured, and actionable feedback through evaluation forms
Support team leaders and coaches in delivering balanced coaching
Highlight recurring issues impacting performance and quality

Reporting Insights

Prepare and publish quality reports and dashboards
Analyze trends and identify improvement opportunities
Support leadership with data-driven insights

Calibration Stakeholder Alignment

Participate in internal and external calibration sessions
Ensure alignment with client expectations and scoring standards
Prepare data and insights for calibration discussions

Process Improvement
Recommend enhancements to QA frameworks and methodologies
Ensure quality programs are updated as per latest process changes
Contribute to continuous improvement initiatives
Required Skills
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Eligibility
5+ years in QA / call center / sales environment
Sales and customer service experience preferred

Apply Now

Refine Your Search

bpo business support specialist jobs in dlf ph iii gurugram haryana

BPO Business Support Specialist

Product Support Specialist

Director, Global HR Consultant Lead, JBS

Senior Assistant Vice President-Business Management -Professional Services

Proactive Moderation Operations Specialist

Technical Support Specialist

PRACTICE DELIVERY LEAD L1

Sales Prog & Incentive Mgmt Assoc Mgr

IAM Specialist -IN

2422744-Lead Assistant Manager

3562952-Senior Manager

SAP Senior Solution Specialist – FICO

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