Faridabad Haryana Quality & performance analyst service Jobs – 163 Open Jobs Today

Quality & Performance Analyst - Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Quality Assurance Analyst
Derma Puritys —Kalkaji Devi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Call Quality Analyst (US Travel Process)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Data analysis skills
- Continuous improvement
- Food provided
Quick apply
Quality & Performance Analyst-ITIL
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
Operations Manager (BPO Experience) - Technical Support
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Master's degree
- Health insurance
Quick apply
8d
Quality Analyst
TELUS Digital —Noida, Uttar Pradesh
- English
- Bachelor's degree
- Communication skills
- Health insurance
Quick apply
14d
Analyst
Alight —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Software development
- Health insurance
- Paid sick time
1d
Service Operation Analyst - NOIDA
NeoXam —Noida, Uttar Pradesh
- Hybrid work
- Finance
- AWS
- Bachelor's degree
Risk Reporting Analyst
Barclays —Noida, Uttar Pradesh
- Microsoft Excel
- Data analysis skills
- Master's degree
Quality Analyst - Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
Analyst KYC IB Onboarding
Barclays —Noida, Uttar Pradesh
- Administrative experience
- Analysis skills
- Communication skills
2d
Senior Quality Analyst Full Time, Noida Location
Crownstack Technologies —Noida, Uttar Pradesh
- Full-time
- Azure
- SQL
- AWS
Oracle Service Support Lead
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- Management
- Computer Science
Quick apply
2d
GIS/Data Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- SQL
- Bachelor's degree
- SharePoint
7d
Senior Analyst | AP Ops - Invoice Management | Procurement
Barclays —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Customer Success & Delivery Manager
Meon technologies pvt. ltd. —Noida, Uttar Pradesh
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Voice Quality Analyst (US Tech Support Process)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Analysis skills
- In-person
- Health insurance
Quick apply
11d
Customer Success and Delivery Manager
Meon technologies pvt. ltd. —Noida, Uttar Pradesh
- ₹30,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Quality & Performance Analyst - Service Desk

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

7 days ago

Qualifications

Microsoft Excel
Customer service
English
Analysis skills
ITIL

Full job description

Req ID: 371957

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Performance Analyst - Service Desk to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Service Desk Quality Analyst to join our team in India (Noida Location).

Business problem to solve:
Audit transactions between Service Desk agents and End Users seeking technical assistance.

Job Description:
Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels. Collates and publishes metrics data related to quality management system for specific teams.

Responsibilities:

Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form.
Ensures findings are logged and tracked to closure.
Coordinates with stakeholders such as the Service Desk Operations team, training etc. and provides inputs derived from audit results for agent and account performance improvement.
Provides feedback to the agent periodically on performance and tracks progress.
Generates status dashboard and ensures correctness on tools such as MS Excel/ Other.
May perform ad-hoc tasks and activities for projects initiated by stakeholders.
Identify gaps in Quality of work delivered and implement/ recommend remediation.
Makes amendments to tools, templates, and dashboards.
Generates status dashboard and ensures correctness.
May perform tools testing.

Qualifications: 1-3 years of relevant experience or equivalent combination of education and work experience. Language Requirements: Advanced English skills.
Basic understanding of Infrastructure Services business process.

Understanding of industry standards of customer service.
Basic Knowledge of Audit process and possess analytical skills to utilize results.

Understanding of ITIL concepts of Incident and Request management.

Demonstrated basic Excel skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

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quality & performance analyst service jobs in faridabad haryana

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