Executes a range of complex/technical data analytics support tasks, with significant need for interpretation and deviation from standard operations. May be responsible for leading daily analytics support operations. Tasks include acquiring data from primary or secondary data sources, maintaining databases/data systems, reviewing performance indicators, locating and correcting code problems and identifying trends or patterns in data sets. Communicates with contacts on matters that involve a requirement to understand, support and engage others.
Avantor is looking for Business Analytics Specialist - Market Source position who will execute a range of complex/technical data analytics support tasks, with significant need for interpretation and deviation from standard operations. May be responsible for leading daily analytics support operations. Tasks include acquiring data from primary or secondary data sources, maintaining databases/data systems, reviewing performance indicators, locating and correcting code problems and identifying trends or patterns in data sets. Communicates with contacts on matters that involve a requirement to understand, support and engage others.
Job Description:
This role will primarily handle the below-mentioned job responsibilities.
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MS Business Analytics: Exploring business intelligence tools and developing quick
reference Dashboards and reports on MS business (Operational) with reference data of previous years
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Ensuring Quality and performance of operations through continuous monitoring and reporting - KPIs and SLAs.
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Volume Forecasting, for effective resource utilization and time management.
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Enhanced Customer experience – interactions with Internal & External customers.
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Create and manage technical tickets (JIRAs) to drive completion of technical changes.
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Manage test and production environments for critical tools like workflow, CRM, ERP, etc.
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Troubleshooting system and process as needed.
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Analyzes trends in Key Performance Indicators.
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Investigate opportunities to drive technical improvements and processes to improve SLA.
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Drives process standardization.
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Communicate with external customers and internal stakeholders.
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Handle escalations as required.
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Drive continues improvement, manages/executes process, and drive collaborative projects.
- Achieve internal objectives and Key Performance Indicators.
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Quality audits.
Qualification/Experience:
- Master’s degree/business administration or scientific background.
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4-5 years of experience in a fast paced, customer focused environment, industry experience, procurement, sourcing business experience and business management.
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Experience in SAP; QV; dot net; snowflakes; intermediary skills in excel and Power BI
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Working knowledge of power automate and VBA.
Fluent in English.
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Skills:
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Manage customer interactions professionally by demonstrating excellent listening and organizational skills, by using probing questions and reflective language to engage customers and build trust.
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Work independently and pro-actively.
- Handle difficult situations effectively.
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Customer focused.
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Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service center’s and local teams).
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High sense of responsibility and ownership.
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Strive for process excellence.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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