Guwahati Assam Senior service coordinator Jobs – 4 Open Jobs Today

Senior Service Coordinator
Eastern Technology Group —Guwahati, Assam
- ₹16,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Sales Operations Manager
North East Veneers & Plywood LLP —Guwahati, Assam
- ₹45,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Project Coordinator
THF —Guwahati, Assam
- Data analysis skills
- English
- Project management
Quick apply
10d
Field Executive
OTECHNONIX INDIA PRIVATE LIMITED —Guwahati, Assam
- ₹10,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
- Paid time off
- Cell phone reimbursement
Quick apply
7d

Other jobs to consider

Find your next job by exploring related positions.

Senior Operations Manager
ASSAM —Guwahati, Assam
A Senior Operations Manager drives an organization's day-to-day execution, bridging high-level corporate strategy with frontline production.
₹40,000 - ₹60,000 a year
Quick apply
Store Manager
An Top Emerging Fashion Designer House in Assam —Dispur, Assam
Represent the brand with professionalism at industry events, exhibitions, networking engagements, and business meetings.
₹50,000 - ₹90,000 a month
Quick apply

I want to receive the latest job alerts for senior service coordinator in guwahati assam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service coordinator jobs near guwahati assam

Project Coordinator jobs in Guwahati, Assam

Field Executive jobs in Guwahati, Assam

School Coordinator jobs in Whitefield, Bengaluru, Karnataka

Academic Coordinator jobs in Delhi, Delhi

Project Coordinator jobs in Tambaram, Chennai, Tamil Nadu

Project Coordinator jobs in Maharashtra

Project Coordinator jobs in Andheri East, Mumbai, Maharashtra

Project Coordinator jobs in Thane, Maharashtra

Sales Coordinator jobs in Faridabad, Haryana

Senior Sales Coordinator jobs in Chennai District, Tamil Nadu

Senior Sales Coordinator jobs in Mumbai, Maharashtra

Senior Sales Coordinator jobs in Navi Mumbai, Maharashtra

School Coordinator, Headmistress jobs in Dwarka, Delhi, Delhi

Helper, Sales, Vishal Mega Mart jobs in Jaipur, Rajasthan

Senior Sales Coordinator jobs in South Delhi, Delhi, Delhi

Car Sales jobs in Kolkata, West Bengal

Senior Service Coordinator jobs in Telangana

Customer Service jobs in Meerut, Uttar Pradesh

Senior Service Coordinator jobs in Pimpri, Pune, Maharashtra

Senior Service Coordinator jobs in Yeshwanthpur, Bengaluru, Karnataka

Senior Service Coordinator

Eastern Technology Group -
Guwahati, Assam

Quick apply

Job details

Permanent | Full-time
₹16,000 - ₹25,000 a month

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Operations management
Microsoft Office
Bachelor's degree
Team management
Computer networking
Organisational skills
Diploma
Communication skills

Full job description

Job Overview

We are seeking an experienced and customer-focused Senior Service Coordinator to lead and manage our service operations. The ideal candidate will be responsible for overseeing the complete service department activities, coordinating with engineers, ensuring timely service delivery, improving operational processes and maintaining high levels of customer satisfaction.

The candidate should have strong coordination skills, leadership ability and experience in managing service operations, customer handling and field service teams.

Key Responsibilities

Manage and oversee the complete day-to-day operations of the Service Department.
Coordinate, allocate and monitor service engineers for customer calls, installations, preventive maintenance and breakdown services.
Plan engineer schedules, travel arrangements, call priorities and ensure timely resolution of customer issues.
Monitor service calls from initiation to closure and ensure proper follow-up with customers.
Handle escalated customer concerns and ensure effective resolution within committed timelines.
Maintain excellent customer relationships through proactive communication and service support.
Supervise, guide, train and motivate service engineers and support staff.
Track engineer performance, productivity, response time and service quality.
Coordinate with internal departments such as Sales, Accounts, Stores and Management for smooth workflow.
Maintain proper service documentation including service reports, call logs, AMC/Warranty records and customer history.
Prepare and submit regular service reports, MIS reports and performance updates to management.
Ensure proper management of service tools, equipment, spare parts and inventory.
Coordinate spare part requirements and ensure availability for service execution.
Develop and implement service procedures, processes, and best practices to improve efficiency.
Identify areas for improvement, cost reduction, and better customer service delivery.
Ensure compliance with company policies, safety guidelines, and industry standards.

Required Skills & Qualifications

Proven experience as a Service Coordinator, Senior Service Executive or similar role.
Experience in handling field service engineers and service operations.
Strong leadership, coordination and team management skills.
Excellent communication and customer handling abilities.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities and work under pressure.
Good knowledge of MS Office (Excel, Word, Outlook) and service management software.
Strong organizational skills with attention to detail.
Experience in IT Hardware / Networking / System Integration / AMC services will be an added advantage.

Educational Qualification

Graduate / Diploma / Technical qualification preferred.

Experience

Minimum 2–3 years of relevant experience in service coordination or service operations management preferred.

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior service coordinator jobs in guwahati assam

Senior Service Coordinator

Sales Operations Manager

Project Coordinator

Field Executive

Other jobs to consider

I want to receive the latest job alerts for senior service coordinator in guwahati assam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected