Kasarwadi Pune Maharashtra Technical program manager virtual Jobs – 32 Open Jobs Today

Associate Program Manager
Eclerx —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Leadership
Manager Learning and Development
Corning —Pune, Maharashtra
- Engineering
- Master's degree
- Project management
Staff Technical Lead, Back End
Vena Solutions —Pune, Maharashtra
- ₹37,99,461 - ₹51,40,447 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
Technical Program Manager- Virtual Engineering
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- DevOps
- Java
Senior Manager, Developer Experience
Vena Solutions —Pune, Maharashtra
- ₹55,26,909 - ₹74,77,582 a year
- Full-time
- Azure
- DevOps
- AWS
Quick apply
APAC lead for Networks
Barclays —Pune, Maharashtra
- Analysis skills
- Computer networking
- Recruiting
1d
Assistant Manager – Product Trainer
Kohler India Corporation —Hadapsar, Pune, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Instructional Design Specialist (Organizational Change Management)
Infosys Limited —Pune, Maharashtra
- Microsoft Powerpoint
- ERP systems
- Education
Learning & Development Operations
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Training & development
- Flexible schedule
2d
Junior Learning Partner
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- Communication skills
- Flexible schedule
2d
Lead Technology Product Manager
Wolters Kluwer —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
Sr Education Developer
BMC Software —Pune, Maharashtra
- ₹15,88,350 - ₹26,47,250 a year
- JavaScript
- Travel
- SharePoint
Vice President, Technology Service Desk/On-Site Support
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Azure
- Windows
- In-person
- Paid time off
Technical Specialist
Noventiq —Pune, Maharashtra
- Weekend availability
- Azure
- Windows
- Analysis skills
- Health insurance
- Food provided
Staff Technical Lead, Full Stack
Vena Solutions —Pune, Maharashtra
- ₹37,99,461 - ₹51,40,448 a year
- Full-time
- Azure
- Java
- Databases
Quick apply
Oracle ERP Project Manager
Yash Technologies —Pune, Maharashtra
- Oracle
- PMP
- Project management
Data Analytics Lead Analyst
Citi —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Services Operations Analyst
Cornerstone OnDemand, Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Product Owner Credit Risk, VP
Deutsche Bank —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Java
- Health insurance
EPM Implementation Consultant
Vena Solutions —Pune, Maharashtra
- ₹17,50,320 - ₹23,68,080 a year
- Full-time
- Microsoft Excel
- Oracle
- Accounting
Quick apply

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Associate Program Manager

Eclerx -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Operations management
Information security
Master's degree
Quality assurance
Bachelor's degree
Leadership

Full job description

eClerx is looking to hire an experienced professional with over 12 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. Candidate will determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, candidate must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. In addition, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.

Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems.

Customer Operations Associate Program Manager Responsibilities

Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Prepares performance reports by collecting, analyzing, and summarizing data and trends
Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews

Minimum Qualifications

Overall experience of 10+ years and should be a graduate or post graduate in any specialization

Preferred Qualifications

Graduation in Computer Science, Computer Applications or related subjects

Apply Now

Refine Your Search

technical program manager virtual jobs in kasarwadi pune maharashtra

Associate Program Manager

Manager Learning and Development

Staff Technical Lead, Back End

Technical Program Manager- Virtual Engineering

Senior Manager, Developer Experience

APAC lead for Networks

Assistant Manager – Product Trainer

Instructional Design Specialist (Organizational Change Management)

Learning & Development Operations

Junior Learning Partner

Lead Technology Product Manager

Sr Education Developer

Vice President, Technology Service Desk/On-Site Support

Technical Specialist

Staff Technical Lead, Full Stack

Oracle ERP Project Manager

Data Analytics Lead Analyst

Services Operations Analyst

Product Owner Credit Risk, VP

EPM Implementation Consultant

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