ADMIN CUM FRONT OFFICE EXECUTIVE (PMS | OTA | TRAVEL & TOUR OPERATIONS)
Relevant Experienced candidates preferred
Location: Aluva, Kochi, Kerala
Employment Type: Full-Time | Permanent | On-site
Salary: ₹18,000 – ₹27,000 per month (Based on Experience)Benefits: Food & Accommodation Provided for outstation candidates
About Nature Villa
Nature Villa is a boutique hospitality and travel services company operating from a heritage property in Aluva, Ernakulam. Our services include premium guest accommodation, restaurant operations, domestic and international tour packages, flight and cruise bookings, and travel assistance services.
We are looking for a proactive and detail-oriented Admin Cum Front Office Executive to support front office operations, reservations, guest services, administration, and travel coordination.
Key Responsibilities
- Manage guest check-ins, check-outs, and front desk operations Handle guest inquiries and ensure excellent customer service Manage reservations through OTA platforms such as Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia, and similar channels Operate Hotel PMS software including eZee, AxisRooms, or equivalent systems Maintain guest records, billing, invoices, and administrative documentation Prepare MIS reports and operational summaries for management review Coordinate with housekeeping, maintenance teams, vendors, and service partners Assist with travel desk activities including airport transfers, sightseeing, tour bookings, and itinerary coordination
Candidate Requirements
- 1–3 years of experience in Front Office, Reservations, Administration, , Travel Operations, or related roles
- Familiarity with Hotel PMS and OTA management platforms
- Strong communication skills in English; Malayalam and Hindi will be an added advantage
- Proficiency in MS Excel, MS Word, Google Workspace, and email correspondence Good organizational, coordination, and multitasking abilities
- Willingness to work full-time on-site in Aluva, Kochi
Preferred Industry Experience
Hotels | Resorts | Service Villas | Homestays | Travel Agencies | Tour Operations & Travel Services
Why Join Nature Villa?
- Permanent role with career growth opportunities
- Exposure to hospitality, tourism, reservations, and travel operations
- Hands-on experience with PMS, OTA, MIS reporting, and guest relations
- Opportunity to work in a unique heritage hospitality environment
Interested candidates may apply with their updated CV, current salary, expected salary, and notice period details.
Relevant Profiles
Admin Executive | Admin Cum Front Office Executive | Front Office Executive | Front Desk Executive | Hotel Receptionist | Guest Relations Executive | Reservations Executive | Hospitality Executive | Hotel Coordinator | Operations Administrator | MIS Executive | Back Office Executive | Office Assistant | Computer Operator Cum Office Assistant | IT Operations & Helpdesk Executive | Hotel Accounts Assistant | Travel Operations Executive | Tour Coordinator
Preferred Software & Platform Experience
- Hotel PMS: eZee Absolute, Hotelogix, IDS Next, AxisRooms, or similar
- OTA Platforms: Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia Accounting
- Software: Zoho Books, Tally or similar Productivity
- Tools: MS Excel, MS Word, Google Workspace, Email Management MIS Reporting & Data Management Systems
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Application Question(s):
- What is your level of experience with Zoho Books/Tally, MS Office, Google Workspace, Email Management, and MIS Reporting Systems?
Education:
Experience:
- check-ins, billing, and OTA management independently?: 1 year (Preferred)
- Guest relations Administrative or Travel booking: 1 year (Required)
Language:
Work Location: In person
