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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: Opportunity Engagement Lifecycle-Centre of Excellence Level
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
COE – Assistant Director
The MBA Manager is a member of a high performing and mixed rank COE team headed up by the Markets Finance Lead. This is a high profile role working with Leadership to help drive their regions overall financial performance and ensure excellent service delivery by the COE team. The successful candidate should be able to work in a multicultural environment since the role requires cooperation with a team based in three locations: in the US, Poland and India. The role will require managing the GDS team who will be focused on providing front line support to client handlers dealing with the end-to-end engagement process. It will also require the ability to stay connected to their end users and to report to the Markets Finance Leadership and MBA Manager group. Mercury Business Advisors are finance professionals with end-to-end system, process and policy knowledge who provide the right advice as it is needed and partner with other functions to address the issues facing the business as we transform how we operate. The candidate chosen to COE Manager role will be responsible for innovation, people management, service delivery and continuous improvement in that team through the end-to-end process.
The opportunity
The COE Manager is a professional with an excellent knowledge of their region. Also, will act as a critical liaison between the team, US Finance leadership, GDS leadership, Global Finance and other stakeholders. The role requires good people and organisation skills as well as clearly demonstrating the Trusted Business Advisor competencies. It requires good leadership skills and experience in driving successful change initiatives, too. A successful candidate will work with the COE team to help deploy the model in region, ensuring the team are focused on delivering an excellent service to our client teams and will ensure the COE team is successful and the team remains agile in a fast paced and changing environment. The COE Manager will ensure high standards of financial management and expertise across all portfolios and will be part of the overall Markets Finance community ensuring collaboration with the Portfolio Finance Advisor and Global Account Finance Advisor communities.
Your key responsibilities
In this role you will ensure an excellent client server experience and be responsible for ensuring good quality service is delivered. You will foster a positive and collaborative teaming relationship with the Onshore and GDS Markets Finance teams. This role will include ensuring excellent relationships with other support functions and also have a good understanding of both risk and tax implications to the benefit of the wider COE team.
Management Responsibilities
The role will include having a number of direct reports and be instrumental in developing a high performing team whilst having counselling responsibilities on a one to one basis. You will manage the team and assist in driving recruitment efforts to build out a highly effective team. Collaboration with the other Market Finance Leaders will be essential in the success of the overall structure. Creating and deploying a training strategy to strengthen the team’s skillset to provide development opportunities for the whole team, as well as promotion of knowledge sharing and success stories will be essential to allow the team to overcome challenges across the COE and Finance community. You will actively participate in building the COE team to ensure they are agile and flexible in their attitude to enable them to deliver a quality service to the business requirements – this will include remaining fully connected to the team in the front line to ensure all issues and concerns are dealt with swiftly and effectively.
Drive Continuous Improvement
Taking the lead to shape new solutions and implement best practice which will provide greatest benefit to the client servers. Identifying improvement initiative requirements and then create a solution to remediate swiftly as and when needed.
Analytical and Organisational Responsibilities
- Some analytical skills are important for the COE Manager role. Common areas where these skills would apply are:
- Working closely with the other COE Managers to ensure the blend of skills of the overall MBA team is appropriate for the demands from the business
- Analysing the Service Now statistical output to identify trends, monitoring performance SLAs and make recommendations for continuous improvement
- Providing management information reporting on Service Now statistical output including prevent control trend analysis and commentary
- Keeping key stakeholders aware of any issues or insights.
Skills and attributes for success
- A good track record of leading and coaching teams and providing management structure through recruitment, training and performance counselling, as well as managing expectations with key stakeholders. You will have the ability to maintain momentum and optimism when facing pressures and when setbacks are encountered. Flexible to meeting changing business demands but able to challenge requests to ensure global consistency.
- Ability to identify and investigate trends and provide insights for continuous improvements
- Acting as a Trusted Business Advisor including providing a clear point of view, demonstrating forward thinking and challenging business assumptions
- Pro-actively developing global networks, demonstrating understanding of the global organisation and EY’s business operating model and landscape in which our clients operate
- Professional, confident, credible communicator, able to deal effectively with all levels through meetings and presentations. Should demonstrate a commitment and ability to work under pressure at peak times in a professional manner.
To qualify for the role you must have
- Proven people management experience whilst promoting inclusive leadership skills and being able to contribute to high performing teams by demonstrating role model behaviour
- Excellent written and oral presentation skills and able to present complex information in a clear and articulate way
- Experience of building credibility and trust with key stakeholders
- A proactive approach to work and the ability to anticipate the needs of the business and seek guidance as and when appropriate.
Ideally you’ll also have
- Ability to make quick decisions and provide innovative solutions
- Strong knowledge of EY’s financial tools and processes
- Either have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment.
What we look for
You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders. You will also be experienced in implementing sustainable change within the business.
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