PFI Innovation Centre India is an exciting new innovation center. We’re building a future that helps people live better lives longer – and we’re looking for bold thinkers and team players to help us do it.
Here, you’ll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
A PURPOSE DRIVEN COMPANY – 150 YEARS
While the PFI Innovation Centre brand is new to India, you’ll be a part of the Prudential Financial, Inc. family. Founded in Newark, NJ, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we’re a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At the PFI Innovation Centre India, you’ll find high-performance culture that’s flexible, collaborative, and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable – always focused on delivering for our customers. It’s the standard we choose every day as we grow, perform, and win as one team. We offer valuable leadership, mentoring and learning opportunities, paired with flexibility and support to help you thrive.
Whether you’re just starting out or ready to take your next step, we’ll help you grow with purpose and do the best work of your career.
This engineer will serve as the technical backbone of the Digital Experience (DEX) program, converting insights into automated remediations that eliminate friction and improve the digital experience for the workforce. This role goes beyond analytics - centring on engineering, automation, root cause analysis, and continuous endpoint improvement.
What you will do:
- Engineer and deliver Nexthink-powered remediation for end user computing issues.
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Operationalize use cases, converting insights into automated or guided actions.
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Own creation of self-healing, automated flows, and large-scale remediations.
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Perform deep root cause analysis and develop custom scripts and configurations.
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Integrate Nexthink into broader IT operational processes and automation layers.
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Monitor experience performance, adoption, and improvement trends.
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Actively participate in incident and major incident response.
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Define, track, and communicate measurable business outcomes.
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Solve new IT challenges via root cause analysis and create PowerShell scripts and other solutions in Nexthink to remediate end user computing challenges that don’t have templated solutions.
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Collaborate with the L2/L3 service desk teams to learn about any new technical solutions they’ve built to see if we can re-imagine them as proactive or preventative solutions in Nexthink.
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Leverage actionable insights and intelligence to understand causes of digital friction.
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Act on insights in the form of automated self-healing and API‑based integrations, working with engineering teams to expand platform value.
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Analyze insights to understand digital friction drivers and engineer targeted solutions.
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Participate in major incident management processes to investigate, diagnose, and remediate technology outages.
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Integrate Nexthink into various IT processes (e.g., ITSM, SecOps, DevOps, IT operations management, IT asset management, etc.) to improve quality and stability of technology and services.
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Measure and set business outcomes, KPIs, experience-level agreements (XLAs) and objectives and key results (OKRs).
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Use Nexthink to promote workforce digital dexterity, like the elimination of administrative overhead with automation.
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Stay up to date on Nexthink engineering and platform best practices.
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2+ years in a technical role focused on solutioning in Nexthink or with an equivalent automation platform / digital experience management tool.
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3+ years supporting enterprise IT environments (EUC, endpoint engineering, service desk, etc.).
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Strong EUC engineering and/or L3 troubleshooting background.
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Experience designing and building technical solutions from scratch in Nexthink.
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Strong scripting experience in PowerShell, Bash, and/or Python.
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Excellent analytical and problem-solving skills; ability to identify patterns, causes, and optimal Nexthink solutions and remediations.
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Strong technical acumen and consultative mindset.
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Experience in global organizations (preferred).
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Continuous learner with a strong commitment to skills growth, digital experience maturity, and Nexthink platform expertise.
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Ability to facilitate problem-solving sessions and technical design reviews.
What will set you apart?
- Engineer and deliver Nexthink-powered remediation for end user computing issues.
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Operationalize use cases, converting insights into automated or guided actions.
-
Own creation of self-healing, automated flows, and large-scale remediations.
Skills: Digital EXPERIENCE , Nexthink , coding , automation , Powershell , L2 Helpdesk , Troubleshooting , Helpdesk , technical
