Mavelikara Kerala Time evening Jobs – 2 Open Jobs Today

Guest Relations Executive
Johns Regency Hotel —Chengannur, Kerala
- ₹12,000 - ₹15,000 a month
- Weekend availability
- Customer service
- Bachelor's degree
- POS
- Commuter assistance
- Health insurance
Quick apply
Nurses/Caregivers
Care Bridge Home —Tiruvalla, Kerala
- ₹22,000 - ₹35,000 a month
- Full-time
- In-person
- Nursing
Quick apply

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Nurses/Caregivers
Care Bridge Home —Tiruvalla, Kerala
As part of our professional team, you will receive *training and continuous support* to ensure the best quality of care and personal growth.
₹22,000 - ₹35,000 a month
Quick apply
Staff Nurse -Thiruvalla
Guardian Angel Homecare Private Limited —Tiruvalla, Kerala
Propose at least one improvement initiative every month to enhance operational efficiency, patient care quality, or skilled nursing procedures.
₹28,000 - ₹33,000 a month
Quick apply

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Guest Relations Executive

Johns Regency Hotel
Chengannur, Kerala

Quick apply

Job details

Student job | Permanent | Fresher | Full-time
₹12,000 - ₹15,000 a month

Benefits

Provident Fund
Commuter assistance
Health insurance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

Guest relations
Customer service
Malayalam
Bachelor's degree
Hospitality Management
POS
Diploma
Restaurant experience
Communication skills
Time management

Full job description

Job Title

Guest Relation Executive (Food & Beverage)

Department

Food & Beverage Service

Reports To

Restaurant Manager / Food & Beverage Manager

Job Summary

The Guest Relation Executive (GRE) is responsible for ensuring an exceptional dining experience by welcoming guests, handling reservations, addressing guest requests and complaints, and maintaining high standards of hospitality. The GRE serves as the primary point of contact for guests, ensuring satisfaction and building long-term customer relationships.

Key Responsibilities

Welcome and greet guests warmly upon arrival.
Escort guests to their tables and assist with seating arrangements.
Manage restaurant reservations and waiting lists efficiently.
Ensure guests receive prompt and courteous service throughout their dining experience.
Handle guest inquiries, requests, special occasions, and special dietary requirements.
Resolve guest complaints professionally and promptly, escalating issues when necessary.
Follow up with guests to ensure complete satisfaction with food and service.
Coordinate with the restaurant, kitchen, and bar teams to ensure smooth service operations.
Maintain guest history and preferences to provide personalized service.
Assist in promoting restaurant offers, loyalty programs, and special events.
Monitor restaurant ambience, cleanliness, and presentation standards.
Collect guest feedback and prepare daily guest satisfaction reports.
Maintain effective communication with all departments to ensure seamless guest service.
Ensure compliance with hotel policies, food safety, hygiene, and service standards.
Support the restaurant team during peak business hours whenever required.
Maintain professional grooming, appearance, and behavior at all times.

Required Qualifications

Bachelor's degree or Diploma in Hotel Management, Hospitality Management, or a related field.
Minimum 1–2 years of experience in Guest Relations, Front Office, or Food & Beverage Service in a hotel or fine-dining restaurant.
Fresher

Required Skills

Excellent communication and interpersonal skills.
Strong customer service and problem-solving abilities.
Pleasant personality with a professional appearance.
Ability to remain calm and courteous under pressure.
Good organizational and time-management skills.
Knowledge of restaurant operations and service standards.
Familiarity with restaurant reservation and POS systems is an advantage.

Key Performance Indicators (KPIs)

Guest satisfaction and feedback scores.
Number of guest complaints resolved successfully.
Reservation accuracy and seating efficiency.
Response time to guest requests.
Repeat guest and customer retention rate.
Compliance with grooming and service standards.
Teamwork and coordination with restaurant operations.
Attendance, punctuality, and professionalism.

Working Conditions

Work in restaurants, cafés, banquets, and other Food & Beverage outlets.
Flexible shifts, including evenings, weekends, and holidays.
Frequent interaction with guests, colleagues, and hotel management.

Benefits:

Commuter assistance
Flexible schedule
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Language:

Malayalam (Preferred)

Work Location: In person

Quick apply

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