Mira Road Mumbai Maharashtra Recovery & helpdesk Jobs – 3 Open Jobs Today

L2 Engineer
RSR Infotech Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Up to 50% travel
- Software troubleshooting
- English
Quick apply
IT Manager
Crystal Cold Chain Solution —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Access
- Azure
- Computer Science
Quick apply
5d
Recovery & Helpdesk
National Securities Depository —Mumbai, Maharashtra
- Bachelor's degree
- Accounting

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IT Helpdesk Executive
Epicenter Technologies Pvt. Ltd —Bhayandar, Mumbai, Maharashtra
We are seeking a proactive and detail-oriented Production Support Executive to monitor, maintain, and support production systems and business applications.
₹20,000 - ₹22,000 a month
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11d
Desktop Support Engineer
EnFuse Solutions Pvt Ltd —Mira Road, Thane, Maharashtra
Minimum 2-3 years of experience in an IT support/helpdesk environment. We offer a broad range of digital services and integrated solutions across Enterprise…
₹18,000 - ₹29,000 a month
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11d

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L2 Engineer

RSR Infotech Pvt Ltd
Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month

Qualifications

Microsoft Windows Server
System administration
Software troubleshooting
SCCM
Encryption
English
Windows
Firewall
DHCP
Bachelor's degree
Embedded software
DNS
Problem management
Desktop administration
PowerShell
Active Directory
VPN

Full job description

1. Advanced Networking & Troubleshooting

Troubleshoot complex network connectivity and performance-related issues.
Work on advanced IP addressing concepts such as VLSM, CIDR, subnetting, and VLAN configuration.
Diagnose latency, DNS, DHCP, routing, and network access issues.
Use tools such as ping, tracert, pathping, nslookup, telnet, packet capture tools, and network monitoring platforms.
Perform packet capture analysis and identify network traffic or routing issues.

2. Windows OS Administration

Provide advanced support for Windows desktop and laptop operating systems.
Troubleshoot OS-level issues, boot failures, profile corruption, performance issues, and application errors.
Safely edit and manage Windows registry settings when required.
Use troubleshooting tools such as Resource Monitor, Event Viewer, Task Manager, WinRE, and Safe Mode.
Apply and troubleshoot Group Policy settings on client systems.
Automate basic administrative tasks using PowerShell scripts.

3. Windows Active Directory Administration

Manage Active Directory users, groups, computers, and organizational units.
Troubleshoot AD login issues, trust issues, replication failures, and authentication problems.
Manage and troubleshoot Group Policy Objects.
Support FSMO role-related activities and coordinate with higher-level teams when required.
Perform bulk user creation, modification, and reporting using PowerShell.
Manage DNS records in Active Directory integrated environments.
Delegate access and permissions as per business requirements.

4. Firewall & Security Policies

Configure and troubleshoot firewall policies, zones, NAT rules, ACLs, and VPN connectivity.
Analyze firewall logs to identify blocked services, security events, and access issues.
Create and manage application-specific firewall rules.
Support site-to-site VPN and remote access VPN troubleshooting.
Coordinate with security teams for firewall-related changes and incident resolution.

5. Printer & Peripheral Management

Manage enterprise print servers, print queues, and printer drivers.
Map printers using Group Policy Objects.
Troubleshoot network printer connectivity, spooler issues, driver conflicts, and printing delays.
Support scanners, biometric devices, projectors, docking stations, and other IT peripherals.

6. Laptop & Desktop Advanced Support

Provide L2-level support for laptops, desktops, and end-user devices.
Manage BIOS/UEFI settings, firmware updates, and hardware-level troubleshooting.
Support BitLocker recovery, encryption-related issues, and secure device recovery.
Perform data backup, data recovery, OS reinstallation, and system migration.
Support OS imaging and deployment using MDT, SCCM, or similar tools.
Conduct bare-metal recovery and system restoration activities.

7. Server Administration

Support Windows Server administration activities.
Configure and manage NTFS permissions, shared folders, DFS, and print servers.
Perform Windows Server backup, restore, and patch management.
Monitor server performance, disk utilization, services, event logs, and system health.
Coordinate with internal teams for server upgrades, maintenance, and incident resolution.

8. Antivirus & Endpoint Security

Manage enterprise antivirus and endpoint security solutions.
Monitor signature updates, agent health, and endpoint protection status.
Investigate malware alerts, suspicious activities, and infected endpoints.
Perform malware remediation and coordinate with security teams when required.
Run scans through centralized console and command-line tools.
Review quarantined items and take appropriate action as per security policy.

9. Incident, Service Request & Escalation Management

Handle escalated L2 technical issues from the helpdesk or L1 team.
Ensure timely resolution of incidents and service requests.
Maintain proper documentation of troubleshooting steps and resolution details.
Follow ITIL-based incident, change, and problem management processes.
Coordinate with vendors, OEMs, and internal stakeholders for issue resolution.
Provide technical guidance to junior engineers when required.

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

System administration: 2 years (Preferred)

Language:

English (Preferred)

Willingness to travel:

50% (Preferred)

Work Location: In person

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