Munnar Kerala Front office supervisor Jobs – 4 Open Jobs Today

Front Office Supervisor
BLANKET Hotel and Spa —Munnar, Kerala
- Full-time
- Administrative experience
- Supervising experience
- Computer skills
Quick apply
12d
Front Office Executive | Supervisor
Ragamaya Resort & Spa Munnar —Munnar, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
Quick apply
8d
Resort Operations Supervisor
Eucalyptus Resort Munnar —Munnar, Kerala
- ₹10,086.00 - ₹27,782.31 a month
- Weekend availability
- Hospitality
- English
- Supervising experience
- Food provided
Quick apply
Front Office Executive
Spice Country Resorts —Munnar, Kerala
- ₹14,000 - ₹18,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
Quick apply
14d

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Front Office Supervisor

BLANKET Hotel and Spa
Munnar, Kerala

Quick apply

Job details

Full-time
12 days ago

Qualifications

Administrative experience
Supervising experience
Hospitality Management
Computer skills
Diploma
Communication skills
Hotel experience
Office experience
Hotel management

Full job description

The Front Office Supervisor is responsible for supervising the daily operations of the Front Office, ensuring efficient guest services, smooth check-in and check-out procedures, accurate communication, and a high standard of guest satisfaction. The position supports the Front Office Manager in maintaining operational standards and leading the Front Office team.

Key Responsibilities

Supervise and coordinate the daily activities of the Front Office team.
Ensure smooth and efficient check-in and check-out procedures.
Welcome guests and provide courteous, professional, and personalized service.
Handle guest requests, enquiries, complaints, and service recovery effectively.
Ensure accurate room status, guest information, billing, and registration procedures.
Coordinate closely with Housekeeping regarding room readiness, room status, and special guest requirements.
Coordinate with other departments to ensure smooth guest services and operations.
Monitor and maintain proper handling of guest calls, messages, wake-up calls, and requests.
Ensure proper cash handling, billing procedures, and shift handover.
Monitor daily arrivals, departures, VIP guests, special occasions, and other important guest requirements.
Ensure all Front Office records, reports, logs, and documents are maintained accurately.
Assist in preparing daily operational reports as required.
Ensure proper communication and handover between shifts.
Train, guide, and motivate Front Office team members to maintain service standards.
Monitor staff grooming, punctuality, discipline, and adherence to hotel policies.
Ensure guest confidentiality and proper handling of guest information.
Assist in resolving operational issues and escalate major concerns to the Front Office Manager.
Ensure compliance with hotel SOPs, safety procedures, and service standards.
Support the Front Office Manager in achieving departmental targets and maintaining guest satisfaction.
Perform any other duties assigned by the Management or Head of Department.

Required Skills & Competencies

Good communication and interpersonal skills.
Strong guest-handling and problem-solving abilities.
Good knowledge of Front Office operations and hotel procedures.
Leadership and team-management skills.
Ability to work under pressure and handle multiple tasks.
Professional appearance and positive attitude.
Good computer skills and knowledge of hotel property management systems.
Good coordination skills with different hotel departments.
Strong attention to detail and accuracy.

Qualifications & Experience

Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
Minimum 3–4 years of Front Office experience in a hotel/resort, preferably with supervisory experience.
Experience in a 4-star/5-star hotel or resort will be an advantage.
Knowledge of PMS and standard Front Office procedures is preferred.

Key Performance Areas (KPIs)

Guest satisfaction and service quality.
Accuracy of Front Office transactions and documentation.
Smooth check-in and check-out operations.
Effective team supervision and productivity.
Guest complaint resolution.
Interdepartmental coordination.
Compliance with hotel SOPs and service standards.
Staff grooming, discipline, and attendance

Work Location: In person

Quick apply

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front office supervisor jobs in munnar kerala

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