Odisha Information & network Jobs – 127 Open Jobs Today

Process Associate
Wipro Limited —Bhubaneswar, Odisha
- B.Sc
- English
- Master's degree
12d
Application Support Engineer
Accenture —Bhubaneswar, Odisha
- Full-time
- Software troubleshooting
- Scripting
- Communication skills
IT Security Analyst
Hong Kong Aircraft Engineering Company —Airport, Bhubaneswar, Odisha
- Azure
- Computer Science
- Master's degree
MIS Executive
Prpgressive Transit Private Limited —Mancheswar, Bhubaneswar, Odisha
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
11d
Chief Information Security Officer (CISO)
Transtrack Aeroservices —Bhubaneswar, Odisha
- Call employer
- Computer Science
- Java
- Master's degree
RF (Radio Frequency) Network Engineer
MICROSYS INFOTECH AND TELECOM PVT.LTD. —Bhubaneswar, Odisha
- ₹14,000 - ₹20,000 a month
- Full-time
- Bachelor's degree
- Driving
- Travel
Quick apply
12d
Assistant Professor / Associate Professor – Computer Science
NILACHALA POLYTECHNIC COLLEGE OF ENGINEERING —Bhubaneswar, Odisha
- From ₹25,000 a month
- Email
- Doctoral degree
- Computer Science
- English
- Health insurance
Quick apply
Data Scientist
Tata Insights and Quants —Kalinga Nagar, Bhubaneswar, Odisha
- Master's degree
- SQL
- Presentation skills
Data Science Optimization
Tata Insights and Quants —Kalinga Nagar, Bhubaneswar, Odisha
- Master's degree
- Bachelor's degree
- Agile
Application Engineer – Technical & Field Support (Optical Transceivers)
HUBER+SUHNER —Maneswar, Odisha
- Computer Science
- Software troubleshooting
- English
IT Head
STL - Sterlite Technologies Limited —Jharsuguda, Odisha
- Project management
- Team management
- AI
IAM DevOps Engineer
Transtrack Aeroservices —Bhubaneswar, Odisha
- Call employer
- Oracle
- Java
- Master's degree
Assistant Procurement Manager (IT Procurement)
Hong Kong Aircraft Engineering Company —Airport, Bhubaneswar, Odisha
- ERP systems
- English
- Bachelor's degree
Consultant II
Bentley Systems —Odisha
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI / ML Engineer
Accenture —Bhubaneswar, Odisha
- Full-time
- Machine learning
- AI
Manager - TM - Cost Analyst
Vodafone Idea —Bhubaneswar, Odisha
- Analysis skills
- Electrical experience
- Bachelor's degree
8d
Manager - MTX Infra
Vodafone Idea —Bhubaneswar, Odisha
- Electrical experience
- Bachelor's degree
- Communication skills
12d
Field Application Engineer - Railway Communications
HUBER+SUHNER —Maneswar, Odisha
- Full-time
- Sales
- English
- Master's degree
3d
TMO-DES
Transtrack Aeroservices —Bhubaneswar, Odisha
- Call employer
- Java
- Master's degree
- Bachelor's degree
Infra Tech Support Practitioner
Accenture —Bhubaneswar, Odisha
- Full-time
- Azure
- Windows
- Computer networking
2d

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Process Associate

Wipro Limited -
Bhubaneswar, Odisha

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Job details

Fresher
12 days ago

Qualifications

B.Sc
English
Master's degree
Analysis skills
Science
Bachelor's degree
Computer skills
B.E.
Business Administration
Typing
MBA

Full job description

Job Title: Process Associate
City: Bhubaneswar
State/Province: Odisha
Posting Start Date: 8/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Experience Profile Education Requirements
Role Offshore Staff Offshore Staff
Associate Fresher or Experience
Strong aptitude for learning system software and product specific information
Strong analytical skills
Good English Comprehension skills
Ability to multitask with Keyboard shortcut skills
Having good hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.
Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline

B.SC IT,MBA,BE not eligible to apply

͏

Do

Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃÂ¢ÃÂÃÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂ¢ÃÂÃÂ and clientsÃÂ¢ÃÂÃÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Claims_Processing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

information & network jobs in odisha

Process Associate

Application Support Engineer

IT Security Analyst

MIS Executive

Chief Information Security Officer (CISO)

RF (Radio Frequency) Network Engineer

Assistant Professor / Associate Professor – Computer Science

Data Scientist

Data Science Optimization

Application Engineer – Technical & Field Support (Optical Transceivers)

IT Head

IAM DevOps Engineer

Assistant Procurement Manager (IT Procurement)

Consultant II

AI / ML Engineer

Manager - TM - Cost Analyst

Manager - MTX Infra

Field Application Engineer - Railway Communications

TMO-DES

Infra Tech Support Practitioner

I want to receive the latest job alerts for information & network in odisha

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